Elevated errors while displaying app metrics

Update timeline

1. monitoring Apr 09, 2026, 06:58 PM UTC

   Status: Monitoring During a brief period, some customers may have experienced errors while loading their app metrics. We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness. During this period, some customers may have experienced errors loading app metrics on the OneSignal dashboard for analytics. We will provide another update in 30 minutes. Affected components Analytics & Reporting (Degraded performance) Dashboard / UI (Degraded performance)

2. monitoring Apr 09, 2026, 07:37 PM UTC

   Status: Monitoring Our engineering team continues to monitor our systems. We are no longer seeing any impact and all systems are operational. Affected components Analytics & Reporting (Operational) Dashboard / UI (Operational)

3. resolved Apr 09, 2026, 07:54 PM UTC

   Status: Resolved The issue has been resolved. All impacted systems are now operating normally. Affected components Analytics & Reporting (Operational) Dashboard / UI (Operational)