OneSignal incident

Message events on user and subscription profiles slow and timing out

Minor Resolved View vendor source →

OneSignal experienced a minor incident on July 30, 2026 affecting Dashboard / UI, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2026, 05:32 PM UTC
Resolved
Jul 30, 2026, 05:32 PM UTC
Duration
—
Detected by Pingoru
Jul 30, 2026, 05:32 PM UTC

Affected components

Dashboard / UI

Update timeline

  1. investigating Jul 30, 2026, 04:52 PM UTC

    Status: Investigating What’s happening: Loading message events on the user and subscription profiles is timing out. Who’s affected: • Some customers may experience slow load times or timeouts when loading message events on the user profile Current Status: We are investigating the issue and will provide an update in 30 minutes Affected components Dashboard / UI (Degraded performance)

  2. resolved Jul 30, 2026, 05:32 PM UTC

    Status: Resolved The issue has been resolved. All impacted systems are now operating normally. Affected components Dashboard / UI (Operational)