One Outage History

Some customers are currently unable to access webmail. We are looking into this and will keep you posted on the progress. Next update no later than 12:00 CEST.

We are continuing to investigate this issue.

Some customers are currently seeing "Unable to establish database connection" on their websites. We have identified the issue and our engineers are working to implement a fix We understand the impact this may have on your services and are prioritizing resolution. We will provide further updates as soon as more information becomes available.

We are currently experiencing issues with our webmail, causing the page not to load for some customers Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

We are currently experiencing issues with our control panel, causing some of the tiles to be missing and some services to not work, affecting some customers. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

We are currently experiencing issues with the File Manager access affecting some customers. As a result, the following services might not be available: File manager WSB images/files Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 10:30 CET

It is currently not possible to create Exchange account in our control panel. We are working on fixing this. We will provide updates here, when we have some.

Currently some of our customers are experiencing issues when trying to open Website Analytics in their Control Panel. We are investigating this and we will provide more updates as soon as possible.

We are experiencing issues affecting our Exchange services. As a result of this, the following functionalities is unavailable for both new and existing customers: Account creation Service upgrades/downgrades Migrations from basic email to Exchange Existing Exchange accounts that are already created continue to operate normally. Our technicians are actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates on this status page as more information becomes available.

We are still working with our partner to resolve the Exchange related issue. At this time there is no change in impact and our teams remain actively engaged to resolve the matter. Further updats will be shared as soon as new information becomes available.

Account creation is now working for our existing Exchange customers, however, new customers will still experience difficulties when creating new Exchange accounts.

We are currently experiencing database related issues affecting some of our customers. Our engineering team is actively investigating the incident and is working to resolve it as quickly as possible. The next update will be provided no later than 10:10 CET.

We are currently experiencing database issues for some of our customers. Our engineering team is actively investigating the problem and we hope to have a fix for it soon. Next update will follow no later than 10:20 CET.

We’re currently experiencing an issue caused by an ongoing Cloudflare outage, which is impacting Zendesk - our support system. As a result, we’re temporarily unable to receive or respond to incoming chats, emails & phone calls. Although the issue is outside of our control, we are actively monitoring the situation and will post an update here as soon as we have more information. You can follow Cloudflare’s status updates here: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

We are currently experiencing issues with Webmail, causing an error message "Sorry, something went wrong. Please try again., affecting some customers. As a result the following services might not be available: - access to webmail - access to emails Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 09:30 CET.

Our Engineering team is still working on resolving the webmail issue as soon as possible. Next update no later than 10:30 CET.

Our monitoring team has alerted us that the RushFiles service for one.com is currently unavailable. User data is safe; however, login and up-/download services are affected. The engineering team is working on bringing it back to operational state as soon as possible. We will update you when the issue is resolved, or latest at 11:00 CET

Rushfiles are continuing to work on this. We will update this when we have something new to add.

Our phone lines are currently down, and we’re unable to take calls. We’re working to resolve the issue as soon as possible — please reach out via chat or email in the meantime on one.com/contact

We have currently disabled the function to upgrade basic mail accounts to Exchange while troubleshooting an issue. We apologise for the inconvenience and will update this page once resolved.

Due to an ongoing issue, we have temporarily disabled the feature to upgrade a basic webmail account to Exchange. We are investigating the cause behind it and will post an update once we have more information.

We are currently experiencing issues with our services, causing problems with our webmail & file manager. Our engineering team is doing all they can to get our systems back to normal as soon as possible. We will keep you updated on the progress and resolution of this issue, first update will be no later than 14:00 CEST

We have received reports that some users are experiencing issues connecting to our services. Our engineering team is currently investigating the cause of this, and we will update here as soon as the issue has been identified.