One had 22 outages in the last 2 years totaling 478h 35m of downtime — averaging 0.9 incidents per month.
There were 22 One outages since June 17, 2025 totaling 478h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.
There is a known issue on Microsoft's end, where incoming emails to recipients hosted there are not getting delivered. This is not something we are able to affect, so at the moment, we can only advise to wait for them to fix it.
We are currently experiencing issues with our webmail, causing the page not to load for some customers Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.
Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/en-gb/about/contact-us/.
We are currently experiencing issues with our control panel, causing some of the tiles to be missing and some services to not work, affecting some customers. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.
Control panel access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
We are currently experiencing an issue where the control panel is not loading for some customers. Our technicians are aware of the problem and are actively working to identify the root cause and implement a solution as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience.
We are currently experiencing issues with the File Manager access affecting some customers. As a result, the following services might not be available: File manager WSB images/files Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 10:30 CET
Our Engineering team is still working on resolving the File Manager access and WSB images issue as soon as possible. Next update no later than 11:30 CET
We are now starting to see improvements, and some customers have already regained access to the File Manager and WSB images. Next update no later than 13:30 CET
File manager access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
It is currently not possible to create Exchange account in our control panel. We are working on fixing this. We will provide updates here, when we have some.
Account creation for Exchange accounts, are now working again for exsisting customers. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
Currently some of our customers are experiencing issues when trying to open Website Analytics in their Control Panel. We are investigating this and we will provide more updates as soon as possible.
Website Analytics access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
We have identified an issue affecting certain customers using our Website Builder. The issue may result in: Problems when publishing Files or images not loading in the editor General slowness when making edits Our developers have identified the root cause of the issue and are actively working on a fix. For affected customers, the issue is intermittent - you may be able to publish successfully at a later time. We will provide further updates as soon as more information is available.
Website Builder access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
We are experiencing issues affecting our Exchange services. As a result of this, the following functionalities is unavailable for both new and existing customers: Account creation Service upgrades/downgrades Migrations from basic email to Exchange Existing Exchange accounts that are already created continue to operate normally. Our technicians are actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates on this status page as more information becomes available.
We are still working with our partner to resolve the Exchange related issue. At this time there is no change in impact and our teams remain actively engaged to resolve the matter. Further updats will be shared as soon as new information becomes available.
Account creation is now working for our existing Exchange customers, however, new customers will still experience difficulties when creating new Exchange accounts.
Our Microsoft Exchange provisioning is now operational for new customers. All services have been restored and are functioning normally. If you still experience issues, please contact us on one.com/chat
We are currently experiencing database related issues affecting some of our customers. Our engineering team is actively investigating the incident and is working to resolve it as quickly as possible. The next update will be provided no later than 10:10 CET.
The issue has been identified, and a fix is currently being rolled out. Our engineering team is closely monitoring the deployment to ensure full resolution. The next update will be provided no later than 10:30 CET.
Our engineering team has confirmed that the database connection issue has now been fully resolved. Thank you for your patience and understanding while we worked to address the problem. If you experience any further issues, please contact us via one.com/chat
We are currently experiencing database issues for some of our customers. Our engineering team is actively investigating the problem and we hope to have a fix for it soon. Next update will follow no later than 10:20 CET.
The ongoing issue has been identified and a fix has been deployed. We are seeing a great improvement in database connections but there are still some users that might be affected. Next update is no later than 11:00 CET
Our engineering team as confirmed that the issue with database connections should be fully resolved as of now. Thank you for your patience and understanding while we worked to resolve the problem. If you experience further issues, please contact us on one.com/chat
We’re currently experiencing an issue caused by an ongoing Cloudflare outage, which is impacting Zendesk - our support system. As a result, we’re temporarily unable to receive or respond to incoming chats, emails & phone calls. Although the issue is outside of our control, we are actively monitoring the situation and will post an update here as soon as we have more information. You can follow Cloudflare’s status updates here: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q
The issue has been resolved by Cloudflare and we are once again able to manage our incoming tickets. https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q
We are currently experiencing issues with Webmail, causing an error message "Sorry, something went wrong. Please try again., affecting some customers. As a result the following services might not be available: - access to webmail - access to emails Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 09:30 CET.
Our Engineering team is still working on resolving the webmail issue as soon as possible. Next update no later than 10:30 CET.
Update: Our Engineering team has isolated the issue affecting Webmail access and is continuing to investigate the underlying cause. Some customers may still experience limited access to Webmail and email services during this time. We will provide another update once we have more information or by 10:30 CET.
The issue affecting Webmail access has now been resolved. All services are operating normally again. Our Engineering team has implemented a fix and confirmed that Webmail and email access are fully restored. Thank you for your patience and understanding while we worked to resolve the problem. If you experience further issues, please contact us on one.com/chat
Our monitoring team has alerted us that the RushFiles service for one.com is currently unavailable. User data is safe; however, login and up-/download services are affected. The engineering team is working on bringing it back to operational state as soon as possible. We will update you when the issue is resolved, or latest at 11:00 CET
Rushfiles are continuing to work on this. We will update this when we have something new to add.
rushfiles.one is now back online. There might be an initial slowness due to users reconnecting. If you have any issues please reach out to us on https://one.com/chat
Our phone lines are currently down, and we’re unable to take calls. We’re working to resolve the issue as soon as possible — please reach out via chat or email in the meantime on one.com/contact
Calls are sometimes working, but we are still seeing issues with it. Please use the chat on https://one.com/chat if you need to contact us
Calls are now working as expected again.
We have currently disabled the function to upgrade basic mail accounts to Exchange while troubleshooting an issue. We apologise for the inconvenience and will update this page once resolved.
Account creation for Exchange accounts, are now working again for all customers. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
Due to an ongoing issue, we have temporarily disabled the feature to upgrade a basic webmail account to Exchange. We are investigating the cause behind it and will post an update once we have more information.
Upgrading from basic mail to Exchange should be possible again for customer in the Netherlands, Belgium and Germany. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
We are currently experiencing issues with our services, causing problems with our webmail & file manager. Our engineering team is doing all they can to get our systems back to normal as soon as possible. We will keep you updated on the progress and resolution of this issue, first update will be no later than 14:00 CEST
Our engineering team has identified the problem and are currently working on implementing a fix. Thank you for your patience. Next update no later than 14:30 CEST
We are continuing to implement a fix for the on-going issue. We hope to have our services back to normal shortly. Next update no later than 15:00 CEST
The issue has been resolved and our services are back to normal. If you should continue to experience issues, please contact us on one.com/chat
We have received reports that some users are experiencing issues connecting to our services. Our engineering team is currently investigating the cause of this, and we will update here as soon as the issue has been identified.
The issue has been identified and a fix has been implemented by our technicians. We are still monitoring the situation and if you continue to experience problems, please contact us on one.com/chat
We are currently experiencing issues with the VPS access, causing error messages, time-outs or blank pages while trying to access the VPS dashboard As a result the following services might not be available: VPS Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 21:00 CEST
Our Engineering team is still working on resolving the VPS access issue as soon as possible.
VPS access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
We are currently seeing issues with login to Webmail. This is affecting all customers. We are working on fixing this, and will keep you updated on here.
We are now starting to see improvements and some customers have already regained access to Webmail.
Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.