One Outage History

One is up right now

Pingoru has recorded 44 incidents for One: 40 in the last 12 months and 13 in the last 90 days.

Source: status.one.com

44incidents recorded
40last 12 months
13last 90 days
3 daystypical duration
Incidents per month
048AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct4%
Pingoru began tracking One in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202642 of 720 (0%)
May 202611 of 744 (0%)
June 20264336 of 720 (47%)
July 202617 of 744 (1%)
August 202633 of 744 (0%)
September 2026817 of 720 (2%)
October 2026224 of 581 (4%)

Incidents, newest first

Minor November 11, 2025 Issues with Webmail 1h 36m Web apps

Started Nov 11, 2025, 07:50 AM UTC· resolved Nov 11, 2025, 09:27 AM UTC

  1. investigating Nov 11, 2025, 07:50 AM UTC

    We are currently experiencing issues with Webmail, causing an error message "Sorry, something went wrong. Please try again., affecting some customers. As a result the following services might not be available: - access to webmail - access to emails Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 09:30 CET.

  2. investigating Nov 11, 2025, 08:27 AM UTC

    Our Engineering team is still working on resolving the webmail issue as soon as possible. Next update no later than 10:30 CET.

  3. identified Nov 11, 2025, 08:28 AM UTC

    Update: Our Engineering team has isolated the issue affecting Webmail access and is continuing to investigate the underlying cause. Some customers may still experience limited access to Webmail and email services during this time. We will provide another update once we have more information or by 10:30 CET.

  4. resolved Nov 11, 2025, 09:27 AM UTC

    The issue affecting Webmail access has now been resolved. All services are operating normally again. Our Engineering team has implemented a fix and confirmed that Webmail and email access are fully restored. Thank you for your patience and understanding while we worked to resolve the problem. If you experience further issues, please contact us on one.com/chat

Read the full incident report →

Critical November 5, 2025 Issues with Rushfiles 1h 57m Rushfiles

Started Nov 05, 2025, 09:04 AM UTC· resolved Nov 05, 2025, 11:01 AM UTC

  1. investigating Nov 05, 2025, 09:04 AM UTC

    Our monitoring team has alerted us that the RushFiles service for one.com is currently unavailable. User data is safe; however, login and up-/download services are affected. The engineering team is working on bringing it back to operational state as soon as possible. We will update you when the issue is resolved, or latest at 11:00 CET

  2. investigating Nov 05, 2025, 10:12 AM UTC

    Rushfiles are continuing to work on this. We will update this when we have something new to add.

  3. resolved Nov 05, 2025, 11:01 AM UTC

    rushfiles.one is now back online. There might be an initial slowness due to users reconnecting. If you have any issues please reach out to us on https://one.com/chat

Read the full incident report →

Notice October 20, 2025 Calls to our support team not working 3h 14m

Started Oct 20, 2025, 08:13 AM UTC· resolved Oct 20, 2025, 11:28 AM UTC

  1. investigating Oct 20, 2025, 08:13 AM UTC

    Our phone lines are currently down, and we’re unable to take calls. We’re working to resolve the issue as soon as possible — please reach out via chat or email in the meantime on one.com/contact

  2. identified Oct 20, 2025, 11:20 AM UTC

    Calls are sometimes working, but we are still seeing issues with it. Please use the chat on https://one.com/chat if you need to contact us

  3. resolved Oct 20, 2025, 11:28 AM UTC

    Calls are now working as expected again.

Read the full incident report →