One experienced a critical incident on August 31, 2026 affecting Webmail, lasting 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 31, 2026, 08:30 AM UTC
We are currently experiencing issues with webmail, causing 502 errors after logging in, affecting some customers. Mail delivery is not impacted by this Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.
- resolved Aug 31, 2026, 08:35 AM UTC
Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.