One experienced a minor incident on September 2, 2026 affecting Webmail and Mail services, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
WebmailMail services
Update timeline
- investigating Sep 02, 2026, 09:15 AM UTC
We are currently experiencing issues with our webmail. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.
- investigating Sep 02, 2026, 09:17 AM UTC
We are continuing to investigate this issue.
- resolved Sep 02, 2026, 09:44 AM UTC
Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://help.one.com/hc/en-us/requests/new