One incident

Issues with webmail

Major Resolved View vendor source →

One experienced a major incident on April 27, 2026 affecting Webmail, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 11:47 AM UTC
Resolved
Apr 27, 2026, 11:53 AM UTC
Duration
6m
Detected by Pingoru
Apr 27, 2026, 11:47 AM UTC

Affected components

Webmail

Update timeline

  1. investigating Apr 27, 2026, 11:47 AM UTC

    We are currently experiencing issues with webmail, causing blank pages, affecting some customers. This does not affect email services Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

  2. resolved Apr 27, 2026, 11:53 AM UTC

    Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.