One experienced a minor incident on June 24, 2026 affecting Databases, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
Databases
Update timeline
- investigating Jun 24, 2026, 09:04 AM UTC
Some customers are currently seeing "Unable to establish database connection" on their websites. We have identified the issue and our engineers are working to implement a fix We understand the impact this may have on your services and are prioritizing resolution. We will provide further updates as soon as more information becomes available.
- resolved Jun 24, 2026, 09:24 AM UTC
Access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://help.one.com/hc/en-us/requests/new