Nuvei incident
Issues impacting terminals and the Nuvei Merchant & Partner Portal
Nuvei experienced a minor incident on March 1, 2026 affecting PAX A920 terminal and PAX A910s terminal and 1 more component, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 01, 2026, 11:14 PM UTC
An issue has been identified affecting integrated terminals using Terminal Connect, as well as the Nuvei Merchant & Partner Portal. Terminals: Merchants processing transactions via integrated terminals with Terminal Connect may experience slow transaction timeouts, which could result in declined transactions. Nuvei Merchant & Partner Portal: Merchants attempting to log in to the portal may encounter a timeout and be temporarily unable to access the portal. Our team is working diligently to resolve the issue and will provide an update when the issue is resolved. We apologise for the inconvenience caused.
- monitoring Mar 02, 2026, 12:23 AM UTC
The incident is now resolved. All affected services are now fully operational. We apologise for the inconvenience that caused and thank you for your patience as we work towards resolving the issue.
- resolved Mar 02, 2026, 02:03 AM UTC
This incident has been resolved.