Nuvei incident

Terminal network issue

Resolved after 1 day 9 hours, affecting PAX A920 terminal and PAX A910s terminal and 1 more, on July 7, 2026.

monitoring Jul 08, 2026, 01:37 AM UTC

We are glad to let you know that Telstra network is now resumed. We will continue monitoring the network to ensure system stability. Thank you for your understanding and patience.

Started: Jul 07, 2026, 10:08 PM UTC
Resolved: Jul 09, 2026, 07:35 AM UTC
Duration: 1d 9h
Detected by Pingoru: Jul 07, 2026, 10:08 PM UTC

Affected components

PAX A920 terminalPAX A910s terminalPAX A80 terminalPAX A77 terminalIngenico Move5000 terminalVerifone T650p terminalQuest QT720 terminal

Update timeline

identified Jul 07, 2026, 10:08 PM UTC

Due to an outage with Telstra, merchants may experience network issue with processing transactions on their terminals. To temporary resolve the issue, we advise merchants to connect their device to the WiFi to continue business operations. We apologise for the inconvenience caused and will provide an update once Telstra network issue is resolved.
identified Jul 07, 2026, 10:50 PM UTC

We are continuing to work on a fix for this issue.
monitoring Jul 08, 2026, 01:37 AM UTC

We are glad to let you know that Telstra network is now resumed. We will continue monitoring the network to ensure system stability. Thank you for your understanding and patience.
resolved Jul 09, 2026, 07:35 AM UTC

This incident has been resolved.

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