Nuvei incident

Integrated terminals transaction issue

Minor Resolved View vendor source →

Nuvei experienced a minor incident on May 19, 2026 affecting PAX A920 terminal and PAX A910s terminal and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 10:18 PM UTC
Resolved
May 21, 2026, 01:03 AM UTC
Duration
1d 2h
Detected by Pingoru
May 19, 2026, 10:18 PM UTC

Affected components

PAX A920 terminalPAX A910s terminalPAX A80 terminalPAX A77 terminalIngenico Move5000 terminalVerifone T650p terminalQuest QT720 terminal

Update timeline

  1. identified May 19, 2026, 10:18 PM UTC

    An issue has been identified impacting including Ingenico Move5000 terminals,. Merchants may not be able to transact on the above terminals. To temporarily resolve the issue, we recommend switching the terminals to standalone mode for the transaction. We apologise for the inconvenience caused and are working actively with our 3rd party to resolve the issue.

  2. identified May 19, 2026, 10:20 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified May 19, 2026, 10:22 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified May 19, 2026, 10:34 PM UTC

    Merchants can refer to the below article to switch the terminal to Standalone mode to continue transaction: https://support.tillpayments.com/hc/en-us/articles/14438799996303-How-to-switch-from-an-Integrated-mode-to-a-Standalone-mode-on-an-Ingenico-Move5000 Or follow steps below: 1. Press Func key + 2 and press Enter 2. Access code 0240 3. You will see the TID, press enter 4. Interface type > make sure None is highlighted (For Standalone) > Enter 5. Eth settings > make sure skip is highlighted > Enter 6. To exit press cancel

  5. monitoring May 19, 2026, 11:21 PM UTC

    The issue is now resolved. We will monitor closely with our 3rd party to ensure system stability.

  6. identified May 20, 2026, 12:17 AM UTC

    The issue has yet to be resolved, and we are experiencing another issue that stems from the original outage. For merchants who are not able to transact on an Ingenico Move 5000 terminal, please switch from Integrated mode to Standalone mode to process transactions. We apologise for the inconvenience caused. How to switch from Integrated mode to Standalone mode: https://support.tillpayments.com/hc/en-us/articles/14438799996303-How-to-switch-from-an-Integrated-mode-to-a-Standalone-mode-on-an-Ingenico-Move5000 Or follow steps below: 1. Press Func key + 2 and press Enter 2. Access code 0240 3. You will see the TID, press enter 4. Interface type > make sure None is highlighted (For Standalone) > Enter 5. Eth settings > make sure skip is highlighted > Enter 6. To exit press cancel

  7. identified May 20, 2026, 07:19 AM UTC

    A fix has been implemented to resolve the issue and we are monitoring closely with our 3rd party provider to ensure system stability.

  8. monitoring May 20, 2026, 09:51 AM UTC

    To switch a standalone terminal back to integrated, please follow the below steps: 1. Press Func key + 2 and press Enter 2. Access code 0240 3. You will see the TID, press enter 4. Interface type > make sure PCEFTPOS (For Integrated) is selected > Enter 5. Eth settings > make sure skip is highlighted > Enter 6. To exit press cancel 7. Confirm Comms Configuration is correct (Func 11112227) 8. Press enter on “Configure Comms” 9. Press enter on “Serial” 10. Select either “USB Slave” for USB connection, or COM1/COM0 for serial connection

  9. resolved May 21, 2026, 01:03 AM UTC

    This incident has been resolved.