Nuvei experienced a minor incident on May 8, 2026 affecting PAX A920 terminal and PAX A910s terminal and 1 more component, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 08, 2026, 11:20 PM UTC
An issue has been identified affecting terminals using Terminal Connect, including the PAX terminals and Verifone T650p terminals. Merchants processing transactions via Terminal Connect may experience slow transaction timeouts, which could result in declined transactions. Our team is working diligently to resolve the issue and will provide an update when the issue is resolved. We apologise for the inconvenience caused.
- monitoring May 09, 2026, 01:05 AM UTC
A fix has been implemented and we are actively monitoring the issue.
- monitoring May 09, 2026, 02:34 AM UTC
The issue is now resolved and we thank you for your patience as we work towards resolving the issue.
- resolved May 10, 2026, 10:43 PM UTC
This incident has been resolved.