Nuvei experienced a major incident on May 23, 2026 affecting PAX A920 terminal and PAX A910s terminal and 1 more component, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
PAX A920 terminalPAX A910s terminalPAX A80 terminalPAX A77 terminal
Update timeline
- identified May 23, 2026, 03:00 AM UTC
An issue impacting PAX terminals has been identified. Merchants may experience error code “Decline, no response” on their terminals when processing transactions. This issue may potentially impact PAX A920, A910s, A80 and A77. Our team is working with our 3rd party provider to resolve the issue. We apologise for the inconvenience caused and thank you for your patience.
- resolved May 23, 2026, 04:46 AM UTC
This incident has been resolved.