Nuvei incident
Issue impacting terminals and Nuvei Merchant & Partner Portal
Nuvei experienced a major incident on February 25, 2026 affecting PAX A920 terminal and PAX A910s terminal and 1 more component, lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 25, 2026, 05:36 AM UTC
An issue has been identified affecting integrated terminals using Terminal Connect, as well as the Nuvei Merchant & Partner Portal. Integrated terminals: Merchants processing transactions via integrated terminals with Terminal Connect may experience slow transaction timeouts, which could result in declined transactions. Nuvei Merchant & Partner Portal: Merchants attempting to log in to the portal may encounter a timeout and be temporarily unable to access the portal. Our team is working diligently to resolve the issue and will provide an update when the issue is resolved. We apologise the inconvenience caused.
- resolved Feb 25, 2026, 05:53 AM UTC
The issue is now resolved, we thank you for your patience as we work towards a solution.