Nuvei experienced a critical incident on August 15, 2026 affecting PAX A920 terminal and PAX A910s terminal and 1 more component, lasting 1d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 15, 2026, 04:46 AM UTC
We are currently experiencing an outage impacting our PAX terminals, including PAXA920, A910s, A80, A77. Merchants may experience error code “System Malfunction” when processing transactions. Our team is investigating the root cause and trying to resolve the issue as soon as possible. We apologise for the inconvenience this caused and thank you for your understanding.
- identified Aug 15, 2026, 05:19 AM UTC
A widespread issue from one of our 3rd party providers is now impacting all terminals, including Ingenico Move 5000, Verifone T650p, Quest QT720, in addition to the PAX fleet. Merchants may not be able to process transactions on the impacted terminals. Our team is working to resolve with our provider to resolve the issue. We apologise for the inconvenience this caused.
- identified Aug 15, 2026, 05:34 AM UTC
Upon further investigation, it has been confirmed that the outage was due to Mastercard. We will continue to work with the scheme to resolve the issue as soon as possible. For merchants who are not able to process Mastercard transactions, please advise your customers to process payments with alternative methods.
- monitoring Aug 15, 2026, 09:12 AM UTC
The issue is now resolved with Mastercard and we will monitor the system closely to ensure stability.
- resolved Aug 16, 2026, 10:33 PM UTC
This incident has been resolved.