Nuvei experienced a critical incident on May 12, 2026 affecting Payment Links and Online Checkout and 1 more component, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 12, 2026, 02:19 AM UTC
A third-party outage is currently impacting Online Checkout, Hosted Payments Page and Payment Links. Merchants may experience issues processing transactions across Nuvei’s online payment channels. Customers attempting to make payments may encounter a “504 Gateway Timeout” error message during checkout. We apologise for the inconvenience caused and are working closely with our third-party provider to restore services as quickly as possible.
- monitoring May 12, 2026, 03:01 AM UTC
A fix has been implemented and the issue is now resolved. We will actively monitor the online payment channels to ensure system stability with our third-party provider. We thank you for your patience and apologise for the inconvenience this has caused.
- resolved May 12, 2026, 05:23 AM UTC
This incident has been resolved.