nine Outage History

nine is up right now

nine had 15 outages in the last 2 years totaling 1602h 15m of downtime — averaging 0.6 incidents per month.

There were 15 nine outages since October 7, 2025 totaling 1602h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.nine.ch

Major April 28, 2026

Build Issues on Deploio

Detected by Pingoru
Apr 28, 2026, 08:05 AM UTC
Resolved
Apr 28, 2026, 08:13 AM UTC
Duration
7m
Timeline · 2 updates
  1. investigating Apr 28, 2026, 08:05 AM UTC

    We have identified an issue affecting new build generation for Deploio Apps and are currently investigating the root cause. At this time, running applications are not affected. However, new builds are currently failing. We will share an update as soon as we have more information.

  2. resolved Apr 28, 2026, 08:13 AM UTC

    The issue has been resolved, a preventive measurement identified, and we apologize for any inconvenience this may have caused.

Read the full incident report →

Major April 28, 2026

Low Disk IO Performance CloudVMs

Detected by Pingoru
Apr 28, 2026, 05:05 AM UTC
Resolved
Apr 28, 2026, 12:23 PM UTC
Duration
7h 17m
Timeline · 2 updates
  1. investigating Apr 28, 2026, 05:05 AM UTC

    We are investigating low disk IO performance on CloudVMs

  2. resolved Apr 28, 2026, 12:23 PM UTC

    The incident has been resolved. Our engineering team identified the root cause as a fault within our distributed storage infrastructure that led to degraded service performance. The issue has been remediated and all systems are confirmed to be operating normally. We apologize for any inconvenience and appreciate your patience during this time.

Read the full incident report →

Major April 14, 2026

Instability with On Demand Services

Detected by Pingoru
Apr 14, 2026, 03:36 PM UTC
Resolved
Apr 14, 2026, 04:02 PM UTC
Duration
25m
Timeline · 1 update
  1. resolved Apr 14, 2026, 04:02 PM UTC

    The incident has been resolved and all services are back up and running. Thank you for your patience. Root cause: Underlying VM restarts triggered new service instances to be spawned, causing interruptions to non-HA services. Everything is fully operational again.

Read the full incident report →

Major April 13, 2026

Instability with On-Demand Services

Detected by Pingoru
Apr 13, 2026, 10:31 AM UTC
Resolved
Apr 13, 2026, 12:31 PM UTC
Duration
1h 59m
Timeline · 1 update
  1. resolved Apr 13, 2026, 12:31 PM UTC

    We've now resolved the incident. Thanks for your patience. We are monitoring the situation further.

Read the full incident report →

Major February 24, 2026

Deploio Apps Build Issue

Detected by Pingoru
Feb 24, 2026, 09:26 AM UTC
Resolved
Feb 24, 2026, 09:49 AM UTC
Duration
23m
Timeline · 1 update
  1. resolved Feb 24, 2026, 09:49 AM UTC

    We've now resolved the incident. Thanks for your patience. The incident has been caused by a expired certificate, we adjusted our monitoring accordingly.

Read the full incident report →

Major February 10, 2026

NKE Storage Backend Issues

Detected by Pingoru
Feb 10, 2026, 09:12 AM UTC
Resolved
Apr 13, 2026, 12:31 PM UTC
Duration
62d 3h
Timeline · 1 update
  1. resolved Apr 13, 2026, 12:31 PM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major February 10, 2026

Managed Grafana issues

Detected by Pingoru
Feb 10, 2026, 06:43 AM UTC
Resolved
Feb 10, 2026, 07:49 PM UTC
Duration
13h 6m
Timeline · 1 update
  1. resolved Feb 10, 2026, 07:49 PM UTC

    The issue has been resolved, and any pending tasks that could not complete have been worked through. According to our monitoring, everything is back to normal. We will keep a close eye on the situation and will close the status tomorrow morning if it remains stable.

Read the full incident report →

Major January 6, 2026

Issue Affecting Dockerfile-Based Applications

Detected by Pingoru
Jan 06, 2026, 04:21 AM UTC
Resolved
Jan 06, 2026, 03:40 PM UTC
Duration
11h 18m
Timeline · 1 update
  1. resolved Jan 06, 2026, 03:40 PM UTC

    The root cause of the issue has been identified and a fix has been applied. All affected systems are now back up and running normally. We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major January 5, 2026

Connectivity issues

Detected by Pingoru
Jan 05, 2026, 02:45 AM UTC
Resolved
Jan 05, 2026, 04:17 AM UTC
Duration
1h 32m
Timeline · 1 update
  1. resolved Jan 05, 2026, 04:17 AM UTC

    The system is currently stable. We will continue investigating the root cause during the day.

Read the full incident report →

Major November 19, 2025

Beeinträchtigung Mailserver / Mail server disruption

Detected by Pingoru
Nov 19, 2025, 10:45 AM UTC
Resolved
Nov 19, 2025, 11:32 AM UTC
Duration
46m
Timeline · 1 update
  1. resolved Nov 19, 2025, 11:32 AM UTC

    Unser E-Mail-Dienstleister hat das Problem, das seine E-Mail-Systeme beeinträchtigt hat, erfolgreich behoben. Die E-Mail-Kommunikation über unser Ticket-System funktioniert nun wieder einwandfrei. Wir bedanken uns herzlich für Ihre Geduld und Ihr Verständnis während der Störung. Sollten Sie weiterhin Probleme haben, zögern Sie bitte nicht, uns zu kontaktieren. ---- Our mail service provider has successfully resolved the issue affecting their mail systems. Email communication through our ticket system is now fully operational again. We sincerely thank you for your patience and understanding during the disruption. If you experience any remaining issues, please don’t hesitate to contact us.

Read the full incident report →