nine experienced a major incident on August 20, 2026, lasting 35m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 20, 2026, 10:21 AM UTC
We are currently investigating network-related issues that may cause intermittent availability of some services. Our team is looking into it, and we will provide an update as soon as we know more. Thank you for your patience.
- investigating Aug 20, 2026, 10:39 AM UTC
We've identified the cause: an unexpected router restart triggered a failover, leading to intermittent availability. Services are recovering and we're validating that everything is back to normal. We'll confirm once fully resolved.
- resolved Aug 20, 2026, 10:56 AM UTC
This incident is resolved. An unexpected router restart triggered a failover, causing intermittent availability. We no longer see any impact and all services are operating normally.