nine experienced a major incident on July 15, 2026, lasting 7d. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 15, 2026, 05:03 PM UTC
Further investigation revealed an additional potential cause. We will apply a fix and closely monitor the situation. Once the systems remain stable over the next 24 hours, we will mark this incident as resolved.
- investigating Jul 17, 2026, 10:58 AM UTC
Service availability has recovered. However, we are observing higher latency than usual. The incident remains open while we work with the vendor to identify the cause, and we will update once we know more.
- resolved Jul 22, 2026, 12:35 PM UTC
Since our last update on 17. July 2026, the service has remained stable with no further issues regarding latency or availability. The systems have been running without anomalies for several days. We are therefore marking this incident as resolved. If you have any questions, please don't hesitate to reach out to us at [email protected].