nine experienced a major incident on August 12, 2026, lasting 7d 4h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 13, 2026, 10:51 AM UTC
All customer applications and services are reachable and operating normally. Cockpit and Ticketing System may still show temporary limitations until fully recovered. We continue to monitor the situation closely and will provide further update accordingly. Thank you for your patience, and we apologize for any inconvenience caused.
- resolved Aug 19, 2026, 09:39 AM UTC
The issue has been resolved and our network is operating normally. Traffic levels have been stable for a sustained period. We are continuing to monitor the network and are prepared to act immediately if the situation changes. We apologize for any inconvenience caused. Thank you for your patience during the disruption.