nine incident

[Self-Service] New IP address / Static Egress reservations are stuck and not being provisioned.

Major Resolved View vendor source →

nine experienced a major incident on July 27, 2026, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2026, 01:27 PM UTC
Resolved
Jul 27, 2026, 04:34 PM UTC
Duration
3h 6m
Detected by Pingoru
Jul 27, 2026, 01:27 PM UTC

Update timeline

  1. investigating Jul 27, 2026, 01:28 PM UTC

    We've confirmed there is a problem, we're working to resolve it.

  2. investigating Jul 27, 2026, 04:33 PM UTC

    We've fixed the core issue, and are waiting for things to recover.

  3. resolved Jul 27, 2026, 04:34 PM UTC

    We've now resolved the incident. Thanks for your patience.