nine incident

[S3 Buckets] Some custom host buckets certificates are stuck in "Pending"

Major Resolved View vendor source →

nine experienced a major incident on July 13, 2026, lasting 3h 22m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 02:39 PM UTC
Resolved
Jul 13, 2026, 06:02 PM UTC
Duration
3h 22m
Detected by Pingoru
Jul 13, 2026, 02:39 PM UTC

Update timeline

  1. investigating Jul 13, 2026, 02:39 PM UTC

    Custom host buckets might show a fake TLS cert. We identified a bug in the certificate provisioning and are working on a fix.

  2. investigating Jul 13, 2026, 05:59 PM UTC

    We've fixed the core issue, and are waiting for things to recover.

  3. resolved Jul 13, 2026, 06:02 PM UTC

    We've now resolved the incident. Thanks for your patience.