nine experienced a major incident on April 28, 2026, lasting 7h 17m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 28, 2026, 05:05 AM UTC
We are investigating low disk IO performance on CloudVMs
- resolved Apr 28, 2026, 12:23 PM UTC
The incident has been resolved. Our engineering team identified the root cause as a fault within our distributed storage infrastructure that led to degraded service performance. The issue has been remediated and all systems are confirmed to be operating normally. We apologize for any inconvenience and appreciate your patience during this time.