NEXT and XBert Issues
Affected: NEXT CallingXBertNEXT SMSNEXT Email
Nextiva Outage History
Nextiva is up right nowNextiva had 15 outages in the last 2 years totaling 25h 55m of downtime — averaging 0.6 incidents per month.
There were 15 Nextiva outages since June 4, 2025 totaling 25h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.
Nextiva vFax Inbound Issues
Affected: Nextiva vFAX
Timeline · 3 updates
- investigating Mar 31, 2026, 04:52 PM UTC
We are currently investigating an issue affecting customers receiving inbound faxes. Engineers are engaged and looking into the issue. The next update will be provided within the next 30 minutes.
- monitoring Mar 31, 2026, 05:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 31, 2026, 07:04 PM UTC
This incident has been resolved.
Nextiva vFax Outbound/Inbound Issues
Affected: Nextiva vFAX
Timeline · 3 updates
- investigating Feb 16, 2026, 06:39 PM UTC
We are currently investigating an issue affecting customers using a fax bridge that prevents faxes from being sent or received. Portal and Email remain unaffected at this time. The next update will be provided within the next 30 minutes.
- monitoring Feb 16, 2026, 07:10 PM UTC
A fix has been implemented, and we are now seeing faxes successfully sent and received from customers utilizing a fax bridge. We will monitor to ensure full resolution.
- resolved Feb 16, 2026, 07:37 PM UTC
This incident has been resolved.
Nextiva Contact Center Calling Issues
Affected: Nextiva Contact CenterNextiva Support
Timeline · 3 updates
- identified Feb 05, 2026, 12:04 AM UTC
A subset of our customers are experiencing issues placing and receiving calls within Nextiva Contact Center. Engineers are engaged and investigating the issue. This issue is also impacting Nextiva's primary support line. If you require assistance, please reach out via chat.
- monitoring Feb 05, 2026, 12:29 AM UTC
Impacted services have recovered, and we are monitoring to ensure full resolution. At this time, Nextiva Contact Center customers can place and receive calls as intended.
- resolved Feb 05, 2026, 12:52 AM UTC
This Incident has been resolved.
Nextiva Contact Center Client Issues
Affected: Nextiva Contact Center
Timeline · 2 updates
- investigating Jan 30, 2026, 04:24 PM UTC
A subset of users are experiencing issues navigating the application, making and receiving calls, and handling work items via ACD. Engineers are engaged and looking at the issue.
- resolved Jan 30, 2026, 04:39 PM UTC
A fix has been implemented and impact has been mitigated. The incident is resolved.
Nextiva Contact Center Login Issues
Affected: Nextiva Contact Center
Timeline · 3 updates
- investigating Jan 29, 2026, 12:35 AM UTC
A subset of users are experiencing issues logging into their Nextiva Contact Centers. Engineers are engaged and investigating the issue.
- identified Jan 29, 2026, 01:06 AM UTC
The issue has been identified, and engineers are developing a plan to implement the fix. Next update will be within 30 minutes.
- resolved Jan 29, 2026, 01:25 AM UTC
This incident has been resolved, and logins are working as intended.
Nextiva communciations login failures
Affected: NextivaONENextOS Platform
Timeline · 3 updates
- investigating Jan 07, 2026, 03:42 AM UTC
We are currently investigating the issue. At this time logins are presenting an error when attempting to login to the NextOS Platform.
- identified Jan 07, 2026, 03:58 AM UTC
Engineers have identified the issue and currently taking steps to remediate the incident.
- resolved Jan 07, 2026, 04:10 AM UTC
Logins are working as intended. The incident has been resolved.
NextivaONE and Np3 Application Errors
Affected: NextivaONENextOS Platform
Timeline · 6 updates
- investigating Dec 12, 2025, 01:49 AM UTC
We are currently investigating an issue affecting NextivaONE in which users encounter an error when attempting to use the application.
- identified Dec 12, 2025, 02:21 AM UTC
The issue has been identified and engineers are currently working on the fix. We will continue to update through resolution.
- identified Dec 12, 2025, 02:55 AM UTC
Engineers are implementing a fix. We will continue to update through completion.
- identified Dec 12, 2025, 03:26 AM UTC
We are continuing to work on the fix for this issue.
- monitoring Dec 12, 2025, 03:41 AM UTC
A fix has been implemented, and we are monitoring the results. At this time, we see access to NextivaONE, NextOS, and Np3 as well as functionality restored to normal.
- resolved Dec 12, 2025, 03:54 AM UTC
This Incident has bene resolved.
NCC Calling Issues
Affected: Nextiva Contact Center
Timeline · 4 updates
- investigating Nov 05, 2025, 07:19 PM UTC
A subset of NCC customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.
- identified Nov 05, 2025, 07:50 PM UTC
The issue has been identified and engineers are working to implement a fix.
- monitoring Nov 05, 2025, 08:26 PM UTC
A fix has been applied and we are monitoring results. At this time inbound and outbound calling functionalities for impacted users has been restored.
- resolved Nov 05, 2025, 09:05 PM UTC
This incident has been resolved.
Np3 Login Issues
Affected: NextOS Platform
Timeline · 3 updates
- investigating Oct 06, 2025, 02:11 PM UTC
A subset of users are experiencing an error when logging into Np3. Engineers are engaged and investigating.
- identified Oct 06, 2025, 02:29 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 06, 2025, 03:44 PM UTC
A fix has been implemented and all logins are working as intended. This incident has been resolved.
Nextiva Support Number Issues
Affected: Nextiva Support
Timeline · 2 updates
- investigating Sep 25, 2025, 06:58 PM UTC
We are currently experiencing issues with our inbound Support number. Please email [email protected] or visit https://www.nextiva.com/support/ for assistance.
- resolved Sep 25, 2025, 07:09 PM UTC
A fix has been implemented, and calls are working as intended through our Support number. We appreciate your patience with the issue and apologize for any inconvenience this may have caused.
NextivaONE SMS/MMS Issues
Affected: NextivaONE
Timeline · 3 updates
- investigating Sep 09, 2025, 08:56 PM UTC
We are currently experiencing an issue impacting SMS and MMS in NextivaONE. Our engineers are actively engaged and investigating the cause. Other services remain unaffected. Updates will be provided as more information becomes available.
- identified Sep 09, 2025, 09:30 PM UTC
Engineers have identified the cause of the issue and are working on mitigation steps. We will continue to update throughout the progress of these actions.
- resolved Sep 09, 2025, 10:15 PM UTC
A fix has been implemented, and SMS and MMS are functioning as intended. We appreciate your patience while our teams worked quickly to resolve this issue.
NextOS Platform Login Issues
Affected: NextOS Platform
Timeline · 5 updates
- investigating Jul 22, 2025, 06:10 PM UTC
A subset of users are experiencing an error when logging into Np3. Engineers are engaged and investigating.
- identified Jul 22, 2025, 06:43 PM UTC
The issue has been identified, and Engineering teams are in the process of implementing a fix. We will continue to update through completion.
- identified Jul 22, 2025, 07:20 PM UTC
We are continuing to work on the fix. We are seeing an increase in successful logins as we move toward completion.
- monitoring Jul 22, 2025, 07:47 PM UTC
The fix has been implemented and we are seeing successful logins as intended. We will continue to monitor to ensure complete resolution.
- resolved Jul 22, 2025, 08:32 PM UTC
This incident has been resolved
Nextiva Contact Center Latency
Affected: Nextiva Contact Center
Timeline · 5 updates
- investigating Jun 12, 2025, 06:52 PM UTC
We are currently investigating an issue causing intermittent 500 errors and increased latency for some users on the platform. Our engineering team is engaged and actively working to mitigate the impact.
- identified Jun 12, 2025, 07:20 PM UTC
The issue has been identified, and we are currently awaiting the implementation of a fix.
- identified Jun 12, 2025, 08:09 PM UTC
We are continuing to await the implementation of the fix. We appreciate your patience while we work toward resolution.
- monitoring Jun 12, 2025, 08:48 PM UTC
The fix has been implemented, and we are no longer setting intermittent errors. We will monitor the issue to confirm a full resolution.
- resolved Jun 12, 2025, 09:49 PM UTC
This incident has been resolved
Nextiva Contact Center login issues
Affected: Nextiva Contact Center
Timeline · 7 updates
- investigating Jun 04, 2025, 12:44 PM UTC
A subset of users are experiencing issues when logging into Nextiva Contact Center. Engineers are engaged and working toward resolution
- identified Jun 04, 2025, 01:21 PM UTC
The issue has been identified, and engineers are implementing a fix. We will continue to update as the issue progresses.
- identified Jun 04, 2025, 02:10 PM UTC
Engineers are continuing to work on the fix for this issue. We will continue to update as status changes.
- identified Jun 04, 2025, 03:19 PM UTC
Engineers are continuing to work on the remediation for the subset of impacted customers. The next update will be provided within the next hour or as the issue changes.
- identified Jun 04, 2025, 04:22 PM UTC
Engineers are seeing success in restoration for some of the affected users. We continue to work on restoring all impacted users.
- monitoring Jun 04, 2025, 04:48 PM UTC
We have confirmed the restoration of all affected users and will monitor the results of the fixes.
- resolved Jun 04, 2025, 05:30 PM UTC
This Incident has been resolved