Nextiva experienced a major incident on January 29, 2026 affecting Nextiva Contact Center, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Nextiva Contact Center
Update timeline
- investigating Jan 29, 2026, 12:35 AM UTC
A subset of users are experiencing issues logging into their Nextiva Contact Centers. Engineers are engaged and investigating the issue.
- identified Jan 29, 2026, 01:06 AM UTC
The issue has been identified, and engineers are developing a plan to implement the fix. Next update will be within 30 minutes.
- resolved Jan 29, 2026, 01:25 AM UTC
This incident has been resolved, and logins are working as intended.