Nextiva experienced a major incident on June 4, 2025 affecting Nextiva Contact Center, lasting 4h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 04, 2025, 12:44 PM UTC
A subset of users are experiencing issues when logging into Nextiva Contact Center. Engineers are engaged and working toward resolution
- identified Jun 04, 2025, 01:21 PM UTC
The issue has been identified, and engineers are implementing a fix. We will continue to update as the issue progresses.
- identified Jun 04, 2025, 02:10 PM UTC
Engineers are continuing to work on the fix for this issue. We will continue to update as status changes.
- identified Jun 04, 2025, 03:19 PM UTC
Engineers are continuing to work on the remediation for the subset of impacted customers. The next update will be provided within the next hour or as the issue changes.
- identified Jun 04, 2025, 04:22 PM UTC
Engineers are seeing success in restoration for some of the affected users. We continue to work on restoring all impacted users.
- monitoring Jun 04, 2025, 04:48 PM UTC
We have confirmed the restoration of all affected users and will monitor the results of the fixes.
- resolved Jun 04, 2025, 05:30 PM UTC
This Incident has been resolved