Nextiva experienced a major incident on July 22, 2025 affecting NextOS Platform, lasting 2h 21m. The incident has been resolved; the full update timeline is below.
Affected components
NextOS Platform
Update timeline
- investigating Jul 22, 2025, 06:10 PM UTC
A subset of users are experiencing an error when logging into Np3. Engineers are engaged and investigating.
- identified Jul 22, 2025, 06:43 PM UTC
The issue has been identified, and Engineering teams are in the process of implementing a fix. We will continue to update through completion.
- identified Jul 22, 2025, 07:20 PM UTC
We are continuing to work on the fix. We are seeing an increase in successful logins as we move toward completion.
- monitoring Jul 22, 2025, 07:47 PM UTC
The fix has been implemented and we are seeing successful logins as intended. We will continue to monitor to ensure complete resolution.
- resolved Jul 22, 2025, 08:32 PM UTC
This incident has been resolved