Nextiva Outage History

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Nextiva had 15 outages in the last 2 years totaling 24h 14m of downtime — averaging 0.6 incidents per month.

There were 15 Nextiva outages since September 25, 2025 totaling 24h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.nextiva.com

Major September 11, 2026

Nextiva Contact Center Inbound Calling Issues

Detected by Pingoru
Sep 11, 2026, 01:38 PM UTC
Resolved
Sep 11, 2026, 02:05 PM UTC
Duration
26m
Affected: Nextiva Contact Center
Timeline · 3 updates
  1. investigating Sep 11, 2026, 01:38 PM UTC

    A subset of our customers are experiencing issues receiving inbound calls within Nextiva Contact Center. Engineers are engaged and investigating the issue.

  2. identified Sep 11, 2026, 01:55 PM UTC

    The issue has been identified and a fix is currently being implemented. We are starting to see resolution for some of the affected users as the change continues to be applied. We will continue to update through full completion of remediation efforts.

  3. resolved Sep 11, 2026, 02:05 PM UTC

    This incident has been resolved and inbound calls are working as intended for all customers.

Read the full incident report →

Critical August 13, 2026

NextivaONE and NextOS Platform Login/Access Issues

Detected by Pingoru
Aug 13, 2026, 01:16 PM UTC
Resolved
Aug 13, 2026, 05:58 PM UTC
Duration
4h 42m
Affected: NextivaONENextOS Platform
Timeline · 8 updates
  1. investigating Aug 13, 2026, 01:16 PM UTC

    We are are currently aware of an issue impacting users ability to login and use NexitvaONE and the NextOS Platform. Engineers are engaged and working toward a resolution. Next update will be within 30 minutes.

  2. identified Aug 13, 2026, 01:59 PM UTC

    We have identified the issue and are currently working toward resolution. We will continue to provide updates within 30 minutes.

  3. identified Aug 13, 2026, 02:49 PM UTC

    Engineers continue to work on the fix for this issue. Next update will be within 30 minutes.

  4. identified Aug 13, 2026, 03:32 PM UTC

    We are beginning to see some service recovery as engineers remain engaged working on resolution. At this time we are still seeing issues logging into impacted applications. We will continue to provide updates within 30 minutes or as the situation changes.

  5. identified Aug 13, 2026, 04:10 PM UTC

    We are continuing to see service restoration and are observing successful login and navigation through the applications. We remain engaged to ensure the stability of our services for full resolution.

  6. identified Aug 13, 2026, 04:32 PM UTC

    We are seeing continued success with login to applications and general navigation. Calling is working as intended but we are still observing impact with SMS and administration areas. We will continue to update through full resolution.

  7. monitoring Aug 13, 2026, 05:10 PM UTC

    We are continuing to see stability across the platform with core services. We remain monitoring to ensure full restoration across the platform.

  8. resolved Aug 13, 2026, 05:58 PM UTC

    All services have continued to remain stable after resolution actions. Incident is resolved.

Read the full incident report →

Critical August 7, 2026

Nextiva Contact Center Login Issues

Detected by Pingoru
Aug 07, 2026, 04:21 PM UTC
Resolved
Aug 07, 2026, 06:55 PM UTC
Duration
2h 33m
Affected: Nextiva Contact Center
Timeline · 6 updates
  1. investigating Aug 07, 2026, 04:21 PM UTC

    We are are actively engaged and working to resolve the issue with customers logging in to Nextiva.thrio.com. Next update will be within 15 minutes.

  2. investigating Aug 07, 2026, 04:53 PM UTC

    Engineers remain engaged working to resolve the issue. We are seeing alternative login urls work in the meantime as a workaround until we resolve the primary cause.

  3. identified Aug 07, 2026, 05:39 PM UTC

    We have started seeing some successful logins as engineers remain engaged working to resolve the issue. We will continue to update through resolution.

  4. monitoring Aug 07, 2026, 06:11 PM UTC

    We are now seeing continued successful logins and will monitor for full resolution. If users are still experiencing an issue, please hard refresh the individual browser and/or clear cache and cookies.

  5. monitoring Aug 07, 2026, 06:12 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 07, 2026, 06:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 16, 2026

XBert AI Employee Calling Issues

Detected by Pingoru
Jul 16, 2026, 08:41 PM UTC
Resolved
Jul 16, 2026, 09:46 PM UTC
Duration
1h 4m
Affected: XBertNEXT XBert AI Employee
Timeline · 3 updates
  1. investigating Jul 16, 2026, 08:41 PM UTC

    Some users may experience dead air upon calling their XBert AI Employee. Our engineering team is actively investigating the issue.

  2. monitoring Jul 16, 2026, 08:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 16, 2026, 09:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 19, 2026

NextivaONE and NextOS Platform Login Issues

Detected by Pingoru
Jun 19, 2026, 07:26 PM UTC
Resolved
Jun 19, 2026, 09:12 PM UTC
Duration
1h 46m
Affected: NextivaONENextOS Platform
Timeline · 3 updates
  1. investigating Jun 19, 2026, 07:26 PM UTC

    Currently users are experiencing issues logging in to and using NextivaONE and the NextOS Platform. Engineers are engageed and investigating the issue

  2. monitoring Jun 19, 2026, 07:47 PM UTC

    A fix has been implemented and we are seeing successful login, navigation, and general use throughout NextivaONE and the NextOS Platform. We will continue to monitor to ensure full resolution.

  3. resolved Jun 19, 2026, 09:12 PM UTC

    After continued monitoring, we have confirmed services remains stable and no further errors have been observed. This incident is now resolved.

Read the full incident report →

Major March 31, 2026

Nextiva vFax Inbound Issues

Detected by Pingoru
Mar 31, 2026, 04:52 PM UTC
Resolved
Mar 31, 2026, 07:04 PM UTC
Duration
2h 12m
Affected: Nextiva vFAX
Timeline · 3 updates
  1. investigating Mar 31, 2026, 04:52 PM UTC

    We are currently investigating an issue affecting customers receiving inbound faxes. Engineers are engaged and looking into the issue. The next update will be provided within the next 30 minutes.

  2. monitoring Mar 31, 2026, 05:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 31, 2026, 07:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 16, 2026

Nextiva vFax Outbound/Inbound Issues

Detected by Pingoru
Feb 16, 2026, 06:39 PM UTC
Resolved
Feb 16, 2026, 07:37 PM UTC
Duration
57m
Affected: Nextiva vFAX
Timeline · 3 updates
  1. investigating Feb 16, 2026, 06:39 PM UTC

    We are currently investigating an issue affecting customers using a fax bridge that prevents faxes from being sent or received. Portal and Email remain unaffected at this time. The next update will be provided within the next 30 minutes.

  2. monitoring Feb 16, 2026, 07:10 PM UTC

    A fix has been implemented, and we are now seeing faxes successfully sent and received from customers utilizing a fax bridge. We will monitor to ensure full resolution.

  3. resolved Feb 16, 2026, 07:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 5, 2026

Nextiva Contact Center Calling Issues

Detected by Pingoru
Feb 05, 2026, 12:04 AM UTC
Resolved
Feb 05, 2026, 12:52 AM UTC
Duration
47m
Affected: Nextiva Contact CenterNextiva Support
Timeline · 3 updates
  1. identified Feb 05, 2026, 12:04 AM UTC

    A subset of our customers are experiencing issues placing and receiving calls within Nextiva Contact Center. Engineers are engaged and investigating the issue. This issue is also impacting Nextiva's primary support line. If you require assistance, please reach out via chat.

  2. monitoring Feb 05, 2026, 12:29 AM UTC

    Impacted services have recovered, and we are monitoring to ensure full resolution. At this time, Nextiva Contact Center customers can place and receive calls as intended.

  3. resolved Feb 05, 2026, 12:52 AM UTC

    This Incident has been resolved.

Read the full incident report →

Major January 30, 2026

Nextiva Contact Center Client Issues

Detected by Pingoru
Jan 30, 2026, 04:24 PM UTC
Resolved
Jan 30, 2026, 04:39 PM UTC
Duration
14m
Affected: Nextiva Contact Center
Timeline · 2 updates
  1. investigating Jan 30, 2026, 04:24 PM UTC

    A subset of users are experiencing issues navigating the application, making and receiving calls, and handling work items via ACD. Engineers are engaged and looking at the issue.

  2. resolved Jan 30, 2026, 04:39 PM UTC

    A fix has been implemented and impact has been mitigated. The incident is resolved.

Read the full incident report →

Critical January 7, 2026

Nextiva communciations login failures

Detected by Pingoru
Jan 07, 2026, 03:42 AM UTC
Resolved
Jan 07, 2026, 04:10 AM UTC
Duration
28m
Affected: NextivaONENextOS Platform
Timeline · 3 updates
  1. investigating Jan 07, 2026, 03:42 AM UTC

    We are currently investigating the issue. At this time logins are presenting an error when attempting to login to the NextOS Platform.

  2. identified Jan 07, 2026, 03:58 AM UTC

    Engineers have identified the issue and currently taking steps to remediate the incident.

  3. resolved Jan 07, 2026, 04:10 AM UTC

    Logins are working as intended. The incident has been resolved.

Read the full incident report →

Critical December 12, 2025

NextivaONE and Np3 Application Errors

Detected by Pingoru
Dec 12, 2025, 01:49 AM UTC
Resolved
Dec 12, 2025, 03:54 AM UTC
Duration
2h 5m
Affected: NextivaONENextOS Platform
Timeline · 6 updates
  1. investigating Dec 12, 2025, 01:49 AM UTC

    We are currently investigating an issue affecting NextivaONE in which users encounter an error when attempting to use the application.

  2. identified Dec 12, 2025, 02:21 AM UTC

    The issue has been identified and engineers are currently working on the fix. We will continue to update through resolution.

  3. identified Dec 12, 2025, 02:55 AM UTC

    Engineers are implementing a fix. We will continue to update through completion.

  4. identified Dec 12, 2025, 03:26 AM UTC

    We are continuing to work on the fix for this issue.

  5. monitoring Dec 12, 2025, 03:41 AM UTC

    A fix has been implemented, and we are monitoring the results. At this time, we see access to NextivaONE, NextOS, and Np3 as well as functionality restored to normal.

  6. resolved Dec 12, 2025, 03:54 AM UTC

    This Incident has bene resolved.

Read the full incident report →

Major November 5, 2025

NCC Calling Issues

Detected by Pingoru
Nov 05, 2025, 07:19 PM UTC
Resolved
Nov 05, 2025, 09:05 PM UTC
Duration
1h 45m
Affected: Nextiva Contact Center
Timeline · 4 updates
  1. investigating Nov 05, 2025, 07:19 PM UTC

    A subset of NCC customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.

  2. identified Nov 05, 2025, 07:50 PM UTC

    The issue has been identified and engineers are working to implement a fix.

  3. monitoring Nov 05, 2025, 08:26 PM UTC

    A fix has been applied and we are monitoring results. At this time inbound and outbound calling functionalities for impacted users has been restored.

  4. resolved Nov 05, 2025, 09:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 6, 2025

Np3 Login Issues

Detected by Pingoru
Oct 06, 2025, 02:11 PM UTC
Resolved
Oct 06, 2025, 03:44 PM UTC
Duration
1h 33m
Affected: NextOS Platform
Timeline · 3 updates
  1. investigating Oct 06, 2025, 02:11 PM UTC

    A subset of users are experiencing an error when logging into Np3. Engineers are engaged and investigating.

  2. identified Oct 06, 2025, 02:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 06, 2025, 03:44 PM UTC

    A fix has been implemented and all logins are working as intended. This incident has been resolved.

Read the full incident report →

Major September 25, 2025

Nextiva Support Number Issues

Detected by Pingoru
Sep 25, 2025, 06:58 PM UTC
Resolved
Sep 25, 2025, 07:09 PM UTC
Duration
10m
Affected: Nextiva Support
Timeline · 2 updates
  1. investigating Sep 25, 2025, 06:58 PM UTC

    We are currently experiencing issues with our inbound Support number. Please email [email protected] or visit https://www.nextiva.com/support/ for assistance.

  2. resolved Sep 25, 2025, 07:09 PM UTC

    A fix has been implemented, and calls are working as intended through our Support number. We appreciate your patience with the issue and apologize for any inconvenience this may have caused.

Read the full incident report →