Is Grasshopper down?

We are actively investigating reports that some DOIS - Run, Pro, Central, and LogMeIn Rescue customers may be experiencing slow or failed session launches for remote support, as well as new host installation for Pro and Central. Our engineers are working to identify the issue and will provide another update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

Our engineers have corrected the issue and we are monitoring improvements with the affected product features. We will continue monitoring the situation and provide a final update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

We are currently investigating connectivity issues to a variety of GoTo products. A more detailed message will be sent shortly.

We have identified the issue our team is all hands on deck to restore service.

We are seeing improvements to connectivity and are monitoring gradual recovery of services.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

We are actively investigating reports that some customers may be experiencing issues in receiving emails from GoTo, notably including 2FA confirmations for Resolve, Rescue and GoToMyPC. Our engineers are working to identify the issue and will provide another update shortly.

Our engineers have identified the email delivery rate is improving and are continuously working towards a resolution with our mail delivery partner. We will provide another update shortly.

Our partner has corrected the issue and we are seeing sustained stability in email services. We will continue monitoring the situation and provide a final update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers are investigating issues with code signing for Rescue, GoToAssist v5, Pro and Central, which can lead to intermittent failures when starting sessions. We will provide another update shortly.

Our engineers continue to investigate the code signing issues reported for Rescue, GoTo Assist v5, Pro, and Central. We will provide another update shortly.

Our engineers are seeing an improvement on the situation and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers are aware of an issue affecting password reset and OTP emails impacting Microsoft365 and Outlook users. We have identified the issue as a vendor issue, and we have engaged with them to work toward resolution. We will provide another update shortly.

Our engineers are beginning to see signs of recovery following an internal mitigation as they continue to engage the vendor for final resolution. We are seeing that retries are successful, such that affected users have been able to receive password and authentication traffic. We will continue monitoring the situation and provide a final update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.