Resolved after 45 minutes, affecting Nextiva Call Center and NextOS Platform, on October 27, 2026.
We are no longer observing intermittent issues with audio quality or the ability to place and receive calls for the impacted subset of customers. The incident has been resolved
Affected components
Nextiva Call CenterNextOS Platform
Update timeline
- investigating Oct 27, 2026, 05:59 PM UTC
A subset of customers are experience intermittent issues with audio quality and their ability to place and receive calls. Our engineering team is actively investigating the issue.
- resolved Oct 27, 2026, 06:44 PM UTC
We are no longer observing intermittent issues with audio quality or the ability to place and receive calls for the impacted subset of customers. The incident has been resolved
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