Nexthink Outage History

Nexthink had 16 outages in the last 2 years totaling 424h 26m of downtime — averaging 0.7 incidents per month.

There were 16 Nexthink outages since September 23, 2025 totaling 424h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://lew-nxt.statuspage.io

Critical September 11, 2026

Intermittent WebUI Access Issues

Detected by Pingoru: Sep 11, 2026, 12:47 PM UTC
Resolved: Sep 11, 2026, 01:34 PM UTC
Duration: 47m

Timeline · 3 updates

investigating Sep 11, 2026, 12:47 PM UTC

We are currently investigating reports of intermittent inaccessibility to the WebUI. Initial findings suggest the issue may be related to a third-party access management platform. Our team is actively investigating and will provide updates as more information becomes available.
monitoring Sep 11, 2026, 12:59 PM UTC

Our third-party access management platform has identified the root cause and applied remediation steps. Service has returned to normal, and we will continue monitoring to confirm full resolution.
resolved Sep 11, 2026, 01:34 PM UTC

Our third-party access management platform has resolved the underlying issue on their end. Service has been confirmed as fully restored. This incident is now marked as resolved.

Read the full incident report →

Minor July 1, 2026

Degraded New Collector Connectivity

Detected by Pingoru: Jul 01, 2026, 08:45 AM UTC
Resolved: Jul 01, 2026, 03:46 PM UTC
Duration: 7h

Timeline · 3 updates

investigating Jul 01, 2026, 08:45 AM UTC

We are currently investigating an issue affecting new Collector connections. Some customers may experience difficulties establishing new Collector connections, which may result in delayed or incomplete data collection. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide further updates as more information becomes available.
monitoring Jul 01, 2026, 08:54 AM UTC

We have implemented a fix for the issue affecting new Collector connections. New Collector connections are now being established successfully. Our team is continuing to monitor the service to ensure stability before closing this incident. We will provide a final update once monitoring is complete.
resolved Jul 01, 2026, 03:46 PM UTC

We confirm this incident has been resolved, and new Collector connections are now being established successfully. The service is operating normally. Thank you for your patience while we worked to resolve this issue.

Read the full incident report →

Minor June 29, 2026

Conversation summary errors for Spark

Detected by Pingoru: Jun 29, 2026, 04:26 PM UTC
Resolved: Jun 29, 2026, 08:23 PM UTC
Duration: 3h 57m

Timeline · 3 updates

investigating Jun 29, 2026, 04:26 PM UTC

We have identified an issue causing conversation summaries for Spark to return errors. Our team is actively working to restore the functionality. Thank you for your patience and understanding.
monitoring Jun 29, 2026, 05:21 PM UTC

The issue causing conversation summaries for Spark to return errors has been resolved. Our team will continue monitoring the service to ensure the functionality remains stable. Thank you for your understanding.
resolved Jun 29, 2026, 08:23 PM UTC

The issue causing conversation summaries for Spark to return errors has been resolved. After monitoring the service, we have confirmed that functionality remains stable. Users should now be able to view conversation summaries for Spark as expected.

Read the full incident report →

Minor April 30, 2026

CPU Time Missing in Execution Events

Detected by Pingoru: Apr 30, 2026, 10:30 AM UTC
Resolved: May 07, 2026, 03:55 PM UTC
Duration: 7d 5h

Timeline · 3 updates

investigating Apr 30, 2026, 10:30 AM UTC

We are currently investigating an issue affecting execution event metrics. Some users may observe missing or null CPU time values across clusters. Our team is actively working to identify the cause and restore full functionality as soon as possible.
monitoring Apr 30, 2026, 04:48 PM UTC

We have mitigated the issue affecting execution event metrics. CPU time values are now being reported correctly, including for events captured during the affected period. We are continuing to monitor the system to ensure stability.
resolved May 07, 2026, 03:55 PM UTC

This incident has been resolved. We have implemented a permanent fix for the issue affecting CPU time reporting in execution event metrics, and services are operating normally. Thank you for your patience.

Read the full incident report →

Notice April 29, 2026

Nexthink scheduled upgrade maintenance

Detected by Pingoru: Apr 29, 2026, 04:52 PM UTC
Resolved: May 06, 2026, 04:02 AM UTC
Duration: 6d 11h

Timeline · 3 updates

scheduled Apr 29, 2026, 04:52 PM UTC

Your Nexthink environment will be updated to version 2026.4: Wed 6 May 04:00AM-06:00AM CEST(02:00AM-04:00AM UTC) This update is non-disruptive and no downtime is expected.
scheduled May 06, 2026, 01:00 AM UTC

Maintenance will begin as scheduled in 60 minutes.
in progress May 06, 2026, 02:00 AM UTC

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Read the full incident report →

Minor April 29, 2026

Degraded Execution Data Visibility

Detected by Pingoru: Apr 29, 2026, 11:18 AM UTC
Resolved: Apr 30, 2026, 09:31 AM UTC
Duration: 22h 12m

Timeline · 3 updates

investigating Apr 29, 2026, 11:18 AM UTC

We are currently investigating an issue affecting execution data visibility. Some users may experience incomplete or missing execution data in certain clusters. Our team is actively working to restore full functionality as soon as possible.
monitoring Apr 29, 2026, 04:50 PM UTC

The issue affecting execution data visibility has been resolved. Execution data generated after 13:50 CEST is visible and accessible. Unfortunately, execution data generated during the impacted window, approximately 09:08–13:50 CEST, may remain incomplete or unavailable in affected clusters. After investigation, we have determined that the missing execution data from this period cannot be retrieved. We apologize for the inconvenience.
resolved Apr 30, 2026, 09:31 AM UTC

We have confirmed that execution data services are operating normally and this incident is now resolved. Thank you for your patience.

Read the full incident report →

Minor April 8, 2026

Nexthink Service degradation: Drill down functionality not available

Detected by Pingoru: Apr 08, 2026, 02:33 PM UTC
Resolved: Apr 08, 2026, 06:01 PM UTC
Duration: 3h 27m

Timeline · 3 updates

investigating Apr 08, 2026, 02:33 PM UTC

We are currently experiencing an issue affecting drill-down functionality. Our team is actively investigating and working to restore full functionality as quickly as possible. We will provide updates as more information becomes available.
monitoring Apr 08, 2026, 03:38 PM UTC

The issue affecting drill-down functionality has been resolved. We are continuing to monitor the services to ensure stability.
resolved Apr 08, 2026, 06:01 PM UTC

The issue affecting drill-down functionality has been marked as fully resolved. All systems are operating normally. Thank you for your understanding.

Read the full incident report →

Minor March 31, 2026

Collaboration Experience Queries & Dashboards Unavailable

Detected by Pingoru: Mar 31, 2026, 04:44 PM UTC
Resolved: Apr 01, 2026, 07:35 AM UTC
Duration: 14h 50m

Timeline · 3 updates

investigating Mar 31, 2026, 04:44 PM UTC

We are currently investigating an issue affecting Collaboration Experience queries and dashboards, which are not functioning as expected. Users may experience failures when loading or running queries, as well as incomplete or missing dashboard data. Our engineering teams are actively working to identify the root cause and restore full functionality. We will provide further updates as soon as more information becomes available.
monitoring Apr 01, 2026, 04:31 AM UTC

The issue affecting Collaboration Experience queries and dashboards has been fixed. Users should now be able to run queries and view dashboard data as expected. We are actively monitoring the system to ensure stability. Thank you for your patience.
resolved Apr 01, 2026, 07:35 AM UTC

We have confirmed that systems remain stable and this incident is now resolved.

Read the full incident report →

Minor March 19, 2026

Nexthink Service Degradation: DEX score is not visible

Detected by Pingoru: Mar 19, 2026, 06:34 AM UTC
Resolved: Mar 20, 2026, 06:51 AM UTC
Duration: 1d

Timeline · 3 updates

investigating Mar 19, 2026, 06:34 AM UTC

We are aware of a degraded performance issue affecting Experience Central, causing the DEX score to be temporarily unavailable for some users. Our engineering team is actively working on a resolution. Thank you for your patience and understanding.
monitoring Mar 19, 2026, 07:59 AM UTC

The issue affecting DEX Score visibility has been resolved, and we are continuing to monitor the system closely to ensure stability. We appreciate your patience and understanding.
resolved Mar 20, 2026, 06:51 AM UTC

We can confirm that the DEX Score visibility issue has been resolved. We appreciate your patience during this time.

Read the full incident report →

Minor March 5, 2026

Nexthink service degradation: Dashboard Errors Across Modules

Detected by Pingoru: Mar 05, 2026, 03:03 PM UTC
Resolved: Mar 05, 2026, 06:34 PM UTC
Duration: 3h 30m

Timeline · 3 updates

identified Mar 05, 2026, 03:03 PM UTC

We are currently experiencing an issue affecting Dashboards across multiple modules. Some users may encounter errors when accessing dashboards. The root cause has been identified, and our team is actively implementing a fix to restore full functionality as soon as possible.
monitoring Mar 05, 2026, 05:10 PM UTC

A fix has been implemented to address the issue affecting Dashboards across multiple modules. We are continuing to monitor system performance to ensure full stability before closing the incident.
resolved Mar 05, 2026, 06:34 PM UTC

After closely monitoring, we can confirm there has been no further instability or errors identified. We are now considering this incident as resolved. Thank you for your continued collaboration and understanding.

Read the full incident report →

Minor December 10, 2025

Nexthink Service Degradation: Access to WebUI returns error

Detected by Pingoru: Dec 10, 2025, 09:25 AM UTC
Resolved: Dec 10, 2025, 11:44 AM UTC
Duration: 2h 19m

Timeline · 3 updates

investigating Dec 10, 2025, 09:25 AM UTC

Our team is actively investigating an issue with access to the WebUI. We sincerely apologize for any inconvenience caused and we thank you for your understanding as we diligently work to restore the service.
monitoring Dec 10, 2025, 09:56 AM UTC

We have observed intermittent 503/504 errors caused by a third-party service experiencing technical issues. Service access appears to have recovered, and our team is continuing to monitor the situation to ensure full stability.
resolved Dec 10, 2025, 11:44 AM UTC

This incident has been resolved. The third-party service involved has confirmed the issue is fully addressed, and access to the WebUI is now functioning normally. Thank you for your patience.

Read the full incident report →

Minor November 26, 2025

Nexthink service degradation: Visual editor not loading

Detected by Pingoru: Nov 26, 2025, 10:26 AM UTC
Resolved: Nov 26, 2025, 11:46 AM UTC
Duration: 1h 20m

Timeline · 3 updates

investigating Nov 26, 2025, 10:26 AM UTC

We are currently investigating an issue affecting the Visual Editor. Some users may experience the editor failing to load across multiple environments. Our team is actively working to identify the cause and restore full functionality as soon as possible.
monitoring Nov 26, 2025, 10:36 AM UTC

We have implemented mitigation for the issue affecting the Visual Editor. The service is loading as expected, and we are currently monitoring to ensure full stability.
resolved Nov 26, 2025, 11:46 AM UTC

The Visual Editor is now fully operational and this incident has been resolved. Thank you for your patience.

Read the full incident report →

Major November 18, 2025

Cloudflare Issue Affecting Some Nexthink Services

Detected by Pingoru: Nov 18, 2025, 02:02 PM UTC
Resolved: Nov 18, 2025, 08:49 PM UTC
Duration: 6h 46m

Timeline · 3 updates

investigating Nov 18, 2025, 02:02 PM UTC

Cloudflare is currently experiencing an outage that is impacting some services like nexthink.com. You might also experience issues accessing your Nexthink instance using SSO depending of your IdP. We will provide further updates as soon as we have more information. Thanks for the understanding.
monitoring Nov 18, 2025, 03:24 PM UTC

Cloudflare has implemented a fix and access to Nexthink websites (including nexthink.com) and services has been restored. SSO logins should now work as expected. Cloudflare is still monitoring, so a few users may see intermittent issues. If you do, please refresh your browser, clear DNS/cache, and try again.
resolved Nov 18, 2025, 08:49 PM UTC

The Cloudflare outage impacting Nexthink websites and services has been fully resolved. All services, including SSO logins, are operating normally. Thank you for your patience during this incident.

Read the full incident report →

Minor November 12, 2025

Nexthink service degradation: AI Drive unavailable

Detected by Pingoru: Nov 12, 2025, 03:11 PM UTC
Resolved: Nov 12, 2025, 04:16 PM UTC
Duration: 1h 5m

Timeline · 3 updates

investigating Nov 12, 2025, 03:11 PM UTC

Our team is actively investigating an issue with the AI Tools (AI Drive) feature. We sincerely apologize for any inconvenience caused and we thank you for your understanding as we diligently work to restore the service.
monitoring Nov 12, 2025, 03:38 PM UTC

AI Drive is now available again in all regions. We continue to investigate the root cause.
resolved Nov 12, 2025, 04:16 PM UTC

Our Engineering teams have identified and fixed the issue. Our apologies for any inconvenience this may have caused. We are now considering this incident as resolved.

Read the full incident report →

Minor October 6, 2025

Nexthink Service Degradation: Checklists functionality

Detected by Pingoru: Oct 06, 2025, 11:10 AM UTC
Resolved: Oct 06, 2025, 01:42 PM UTC
Duration: 2h 32m

Timeline · 3 updates

investigating Oct 06, 2025, 11:10 AM UTC

We are currently investigating an issue affecting Checklists functionality in both Device View and Amplify. Our team is working diligently to identify the root cause and implement a solution as quickly as possible.
monitoring Oct 06, 2025, 12:10 PM UTC

The issue affecting Checklists functionality in Device View and Amplify has been resolved. All services are now operational. We are continuing to monitor the system to ensure stability.
resolved Oct 06, 2025, 01:42 PM UTC

Checklists functionality in Device View and Amplify has been fully restored and is operating normally. Thank you for your patience.

Read the full incident report →

Major September 23, 2025

Nexthink Service Degradation: Device View

Detected by Pingoru: Sep 23, 2025, 01:21 PM UTC
Resolved: Sep 23, 2025, 03:05 PM UTC
Duration: 1h 44m

Timeline · 3 updates

investigating Sep 23, 2025, 01:21 PM UTC

Our team is actively investigating a degraded performance issue impacting the "Device View" feature. We sincerely apologize for any inconvenience caused and we thank you for your understanding as we diligently work to restore the service.
monitoring Sep 23, 2025, 01:43 PM UTC

The Device View feature Degradation has been resolved. Our teams are currently monitoring the platform to ensure everything is back to normal. We appreciate and thank you for your patience.
resolved Sep 23, 2025, 03:05 PM UTC

We are pleased to share that after monitoring the platform, we can confirm that the "Device View feature degradation" is fully restored and is working as expected. This issue is considered resolved.

Read the full incident report →