Nexthink experienced a major incident on September 23, 2025, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 23, 2025, 01:21 PM UTC
Our team is actively investigating a degraded performance issue impacting the "Device View" feature. We sincerely apologize for any inconvenience caused and we thank you for your understanding as we diligently work to restore the service.
- monitoring Sep 23, 2025, 01:43 PM UTC
The Device View feature Degradation has been resolved. Our teams are currently monitoring the platform to ensure everything is back to normal. We appreciate and thank you for your patience.
- resolved Sep 23, 2025, 03:05 PM UTC
We are pleased to share that after monitoring the platform, we can confirm that the "Device View feature degradation" is fully restored and is working as expected. This issue is considered resolved.