Motive Outage History
Motive is up right nowPingoru has recorded 33 incidents for Motive: 30 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 279 of 720 (39%) |
| May 2026 | 3 | 67 of 744 (9%) |
| June 2026 | 1 | 20 of 720 (3%) |
| July 2026 | 4 | 24 of 744 (3%) |
| August 2026 | 1 | 6 of 744 (1%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 2 | 29 of 518 (6%) |
Incidents, newest first
Minor October 8, 2026 Driver App - Connectivity issue 11h 53m Driver App
Started Oct 08, 2026, 05:21 PM UTC· resolved Oct 09, 2026, 05:15 AM UTC
- identified Oct 08, 2026, 05:21 PM UTC
We are investigating an issue affecting a subset of drivers, where connectivity between the Driver App and the ELD is degraded. We have identified the issue and are actively working on a fix. We will provide another update once the issue is resolved and full functionality has been restored.
- monitoring Oct 08, 2026, 08:19 PM UTC
Dear Motive customers, The issue causing degraded connectivity between the Driver App and the ELD has been mitigated. A fix is now live, and all impacted drivers should be able to connect to their ELD. Sincerely, Your Motive Team
- resolved Oct 09, 2026, 05:15 AM UTC
The connectivity issue affecting a subset of drivers between the Driver App and the ELD has been resolved. Full functionality has been restored. Thank you for your patience while we worked to resolve this issue.
Minor October 6, 2026 Safety Events are Delayed 17h 29m Fleet Dashboard
Started Oct 06, 2026, 09:48 PM UTC· resolved Oct 07, 2026, 03:18 PM UTC
- identified Oct 06, 2026, 09:48 PM UTC
Dear Motive customer, We are currently experiencing an issue affecting AI Dashcam Plus devices for customers in the United States and Canada. What is happening: Since approximately 9:00 AM PT (12:00 PM ET) on October 6, AI Dashcam Plus devices have been unable to upload most AI-detected events and video recall requests due to a backend processing delay. How this impacts you: • AI-detected safety events (images and video) from AI Dashcam Plus devices are not appearing in the dashboard. • Video recall requests for AI Dashcam Plus devices are not completing. • Other dashcam models, including AI Dashcam, are not affected. Customers in Europe are not affected. • We are confirming whether events recorded during this period will upload automatically once service is restored, and will share an update on this. What we are doing: Our engineering team is treating this as a critical priority. We have increased processing capacity and are actively monitoring as the backlog clears. We apologize for the inconvenience and will provide updates as things progress. Sincerely, Your Motive Team
- monitoring Oct 06, 2026, 11:26 PM UTC
Dear Motive Customer, We’ve identified and resolved the problem causing delays in processing some Safety events. No data has been lost, and all Safety events will continue to appear as processing catches up. Our team is actively working to restore normal processing times, and we’ll share updates as the situation progresses. We apologize for any disruption this may have caused to your operations and appreciate your patience and understanding. Sincerely, The Motive Team
- resolved Oct 07, 2026, 03:18 PM UTC
Dear Motive Customers, The disruption affecting safety event processing delay was resolved around 9:30 pm Pacific. System processing is now fully recovered. All safety events are being processed in real time. We sincerely apologize for any inconvenience this interruption may have caused. Thank you for your patience and understanding as we worked to identify and resolve the issue. Sincerely, Your Motive Team
Minor August 3, 2026 Driver Safety Scores delayed 5h 41m Fleet Dashboard, Web Dashboard Reports
Started Aug 03, 2026, 03:35 PM UTC· resolved Aug 03, 2026, 09:17 PM UTC
- investigating Aug 03, 2026, 03:35 PM UTC
Dear Motive customers, Some fleets may experience a delay in the Safety customer scores displayed in the Fleet Dashboard and Reports. We are actively investigating the issue and working on mitigating the delays. We apologize for the inconvenience and will provide updates as things progress. Sincerely, Your Motive Team
- resolved Aug 03, 2026, 09:17 PM UTC
Dear Motive customers, The delay in displaying Safety customer scores has been resolved as of 2:00 PM Pacific. System processing is now fully recovered. Fleet Dashboard and Reports are without delay. We sincerely apologize for any inconvenience this interruption may have caused. Thank you for your patience and understanding as we worked to identify and resolve the issue Sincerely, Your Motive Team
Minor July 29, 2026 Fleet Events and Locations Delay 2h 43m Fleet Dashboard, Web Dashboard Reports, API
Started Jul 29, 2026, 07:49 PM UTC· resolved Jul 29, 2026, 10:33 PM UTC
- investigating Jul 29, 2026, 07:49 PM UTC
Dear Motive customers, Some fleets may experience a delay in the Vehicle location history displayed in the Fleet Dashboard and Reports. We are actively investigating the issue and working on mitigating the delays. We apologize for the inconvenience and will provide updates as things progress. Sincerely, Your Motive Team
- resolved Jul 29, 2026, 10:33 PM UTC
Dear Motive customers, The issue causing delays in the Vehicle location events displayed in the Fleet Dashboard and Reports has been identified and mitigated. Location data is back to updating with no lag. Sincerely, Your Motive Team
Minor July 14, 2026 Vehicle Details & IFTA Pages - Degraded 1h 40m Fleet Dashboard, Web Dashboard Reports
Started Jul 14, 2026, 01:20 PM UTC· resolved Jul 14, 2026, 03:00 PM UTC
- investigating Jul 14, 2026, 01:20 PM UTC
Dear Motive customers, We’re currently experiencing degraded performance affecting some Fleet Dashboard pages. Some users may see pages such as vehicle details, and IFTA-related views/reports remain stuck on a loading screen or fail to load properly. We are actively investigating the issue and working to restore normal performance. We apologize for the inconvenience and will share another update as soon as service has stabilized.
- monitoring Jul 14, 2026, 02:17 PM UTC
Dear Motive customers, We have identified the issue and deployed the fix. The error rates are stabilizing. We are monitoring closely to ensure full stability. We apologize for the inconvenience and will share another update as soon as the issue is completely resolved.
- resolved Jul 14, 2026, 03:00 PM UTC
Dear Motive customers, The issue has been resolved. All Fleet Dashboard pages and reports are now functioning normally. We apologize for the inconvenience.
Minor June 16, 2026 Fleet Location Events Delay 20h 3m Fleet Dashboard, Web Dashboard Reports, Fleet App, API
Started Jun 16, 2026, 03:50 PM UTC· resolved Jun 17, 2026, 11:53 AM UTC
- investigating Jun 16, 2026, 03:50 PM UTC
Dear Motive customers, Some fleets may experience a delay in the Vehicle location history and trips displayed in the Fleet Dashboard and Reports. We are actively investigating the issue and working on mitigating the delays. We apologize for the inconvenience and will provide updates as things progress. Sincerely, Your Motive Team
- monitoring Jun 16, 2026, 05:25 PM UTC
Dear Motive customers, We have identified and mitigated the root cause of the intermittent issues affecting location events in the Fleet Dashboard for a small percentage of users. Services are currently recovering and we expect full reliability to be restored within the next 6 hours. We apologize for the inconvenience and greatly appreciate your patience while we work to resolve this completely. Sincerely, Your Motive Team
- resolved Jun 17, 2026, 11:53 AM UTC
Dear Motive Customers, The disruption affecting vehicle location processing was resolved around 2:15 PM PT. System performance has fully recovered and vehicle location processing is now functioning as intended. We sincerely apologize for any inconvenience this interruption may have caused. Thank you for your patience and understanding as we worked to identify and resolve the issue. Sincerely, Your Motive Team
Minor May 15, 2026 Service Disruption in Email Delivery 3h 27m Email Delivery
Started May 15, 2026, 02:52 PM UTC· resolved May 15, 2026, 06:19 PM UTC
- identified May 15, 2026, 02:52 PM UTC
Dear Motive Customers, We’re currently experiencing a delay in our email processing. We have found the root cause and are actively working on a resolution. We apologize for any disruptions this has caused, and thank you for patience as we work to resolve this. Your Motive Team
- resolved May 15, 2026, 06:19 PM UTC
Dear Motive Customers, The disruption affecting our email processing systems was resolved around 11:10 AM PST. Email processing is now functioning as intended. We sincerely apologize for any inconvenience this interruption may have caused. Thank you for your patience and understanding as we worked to identify and address the root cause of the issue. Sincerely, Your Motive Team
Minor May 8, 2026 Motive Card Service Degradation 2d 13h Motive Card
Started May 08, 2026, 03:16 AM UTC· resolved May 10, 2026, 04:28 PM UTC
- identified May 08, 2026, 03:16 AM UTC
Dear Motive Customers, Some of our customers are currently experiencing issues with Motive Card transactions, resulting in elevated declines. This is due to a degradation with a third-party service. We are actively working with our partner to resolve this as quickly as possible and apologize for any inconvenience. If your transaction is declined, please wait a moment and try again.
- resolved May 10, 2026, 04:28 PM UTC
Dear Motive Customers, Our service provider has indicated recovery, and we are no longer seeing the declines that we were seeing previously. We apologize for the inconvenience and thank you for your patience on this issue.
Minor May 1, 2026 Issue in Fleet Locations and Realtime Tracking 1h 50m Fleet Dashboard, Realtime Tracking
Started May 01, 2026, 11:17 AM UTC· resolved May 01, 2026, 01:08 PM UTC
- identified May 01, 2026, 11:17 AM UTC
Dear Motive Customers, We’re currently seeing an issue in our Realtime location services. Some fleets may experience a delay in the Vehicle location history and trips displayed in the Fleet Dashboard and Reports, as well as in AI-related events uploading to the dashboard. We are actively investigating the issue and working on mitigating the delays. We apologize for the inconvenience and will provide updates as things progress.
- monitoring May 01, 2026, 11:32 AM UTC
Dear Motive customer, Fixes have been implemented to resolve the issues in Realtime tracking services. Full reliability has been restored, and team is monitoring the service. We apologize for the inconvenience you may have encountered, and greatly appreciate your patience while we improved our platform to ensure this cannot happen again.
- resolved May 01, 2026, 01:08 PM UTC
Dear Motive customer, The Fleet locations delays on the Fleet Dashboard have been resolved. Full reliability is restored as of 4:35 AM PT today. We apologize for the inconvenience you may have encountered, and greatly appreciate your patience while we improved our platform and incorporate permanent fixes to ensure this cannot happen again.
Minor April 17, 2026 Fleet Safety AI Events Delay 2h 38m Fleet Dashboard, Web Dashboard Reports
Started Apr 17, 2026, 07:09 PM UTC· resolved Apr 17, 2026, 09:47 PM UTC
- investigating Apr 17, 2026, 07:09 PM UTC
Dear Motive Customer, Fleets are experiencing delays for AI-related events uploading to the dashboard starting at 10:45 AM. These events are currently delayed by up to 25 minutes. Our team is actively working to ensure we are back to real time as soon as possible. Thank you again for your patience and understanding while our teams resolve these delays with the utmost importance. We apologize for the disruption and will provide updates as the status progresses. Sincerely, Your Motive Team
- monitoring Apr 17, 2026, 08:33 PM UTC
Dear Motive Customer, Earlier today, fleets experienced delays in Safety AI events appearing on the dashboard between 10:45 AM and 12:25 PM PST. This issue has been resolved, and Safety AI events are now processing in real time. No Safety AI events were lost during this period and all delayed events have been processed successfully. The underlying cause has been identified and mitigated, and we will continue to closely monitor the system. We apologize for any disruption this may have caused to your operations and appreciate your patience and understanding while our teams worked to resolve the issue. Sincerely, The Motive Team
- resolved Apr 17, 2026, 09:47 PM UTC
Resolved
Minor April 16, 2026 Fleet Locations Delay 1d 10h Fleet Dashboard, API
Started Apr 16, 2026, 06:44 PM UTC· resolved Apr 18, 2026, 05:29 AM UTC
- investigating Apr 16, 2026, 06:44 PM UTC
Dear Motive customer, We are investigating delays in processing vehicle location data that affect the following features: Location History page Public vehicle_locations API Location-based alerts and reports These experiences may currently be delayed by up to ~2.5 hours. Location events are still being recorded and will appear once processing catches up. Our engineering teams are working to reduce the backlog and restore normal performance, and we’ll post updates here as we make progress. Sincerely, Your Motive Team
- monitoring Apr 17, 2026, 04:35 AM UTC
Apr 16, 2026 9:26 PM PDT Dear Motive customer, The Fleet locations delays on the Fleet Dashboard have been resolved. Full reliability is restored as of 8:13 PM PT today. We apologize for the inconvenience you may have encountered, and greatly appreciate your patience while we improved our platform and incorporate permanent fixes to ensure this cannot happen again.
- resolved Apr 18, 2026, 05:29 AM UTC
Dear Motive customer, The Fleet locations delays on the Fleet Dashboard have been resolved. Full reliability is restored as of 9:20 PM PT today. We apologize for the inconvenience you may have encountered, and greatly appreciate your patience while we improved our platform and incorporate permanent fixes to ensure this cannot happen again.
Minor April 16, 2026 Web Dashboard and Mobile App Intermittent Issues 2h 34m Fleet Dashboard, Driver App, Fleet App, API
Started Apr 16, 2026, 01:18 PM UTC· resolved Apr 16, 2026, 03:53 PM UTC
- investigating Apr 16, 2026, 01:18 PM UTC
Dear Motive customer, We are experiencing intermittent slowness and failures in our Web Dashboard and Mobile App. Our team is actively working on a fix. We apologise for the inconvenience. Sincerely, Your Motive Team
- resolved Apr 16, 2026, 03:53 PM UTC
Dear Motive Customers, We would like to inform you that this issue has been mitigated. As of 6:35 AM PT, logins and the Fleet Dashboard App are operating normally and no major disruptions are expected. We sincerely apologize for the inconvenience this caused and appreciate your patience while our team worked to resolve the matter. Additional safeguards are being implemented to prevent recurrence. Sincerely, Your Motive Team
Minor March 9, 2026 Safety Scores & AI Coach recaps Degraded - Investigating 22h 50m Fleet Dashboard, Driver App
Started Mar 09, 2026, 04:30 PM UTC· resolved Mar 10, 2026, 03:20 PM UTC
No vendor updates were posted for this incident.
Minor March 5, 2026 Fleet events delayed 9h 37m Fleet Dashboard, Realtime Tracking
Started Mar 05, 2026, 05:44 PM UTC· resolved Mar 06, 2026, 03:21 AM UTC
No vendor updates were posted for this incident.
Minor March 3, 2026 Messaging Service Unavailable - Investigating 10h 12m Messaging
Started Mar 03, 2026, 07:49 AM UTC· resolved Mar 03, 2026, 06:02 PM UTC
No vendor updates were posted for this incident.
Minor February 26, 2026 Fleet Events and Locations delay 1h 29m Fleet Dashboard, Realtime Tracking
Started Feb 26, 2026, 10:57 PM UTC· resolved Feb 27, 2026, 12:26 AM UTC
No vendor updates were posted for this incident.
Minor February 11, 2026 Fleet Collision & Trip Events Delayed 1h 3m Fleet Dashboard, Web Dashboard Reports, Realtime Tracking, Fleet App
Started Feb 11, 2026, 09:53 AM UTC· resolved Feb 11, 2026, 10:57 AM UTC
No vendor updates were posted for this incident.
Minor February 5, 2026 System Degradation 1h 6m Fleet Dashboard, Web Dashboard Reports, Realtime Tracking, Driver App and 4 more
Started Feb 05, 2026, 02:17 PM UTC· resolved Feb 05, 2026, 03:24 PM UTC
No vendor updates were posted for this incident.
Minor February 4, 2026 Fleet Safety AI Events delayed 2h 27m Fleet Dashboard, Web Dashboard Reports
Started Feb 04, 2026, 05:10 PM UTC· resolved Feb 04, 2026, 07:37 PM UTC
No vendor updates were posted for this incident.
Minor January 19, 2026 Safety Scores Delayed 2h 35m Fleet Dashboard
Started Jan 19, 2026, 04:17 PM UTC· resolved Jan 19, 2026, 06:53 PM UTC
No vendor updates were posted for this incident.
Minor November 18, 2025 SMS-based unlock flow degraded for Motive Card 43m Motive Card
Started Nov 18, 2025, 02:52 PM UTC· resolved Nov 18, 2025, 03:35 PM UTC
No vendor updates were posted for this incident.
Minor October 20, 2025 Service Degradation 3h 38m Driver App, Motive Card
Started Oct 20, 2025, 08:51 AM UTC· resolved Oct 20, 2025, 12:29 PM UTC
No vendor updates were posted for this incident.
Minor October 20, 2025 Service Disruption 3h 55m Fleet Dashboard, Web Dashboard Reports, Realtime Tracking, Fleet App and 3 more
Started Oct 20, 2025, 08:34 AM UTC· resolved Oct 20, 2025, 12:30 PM UTC
No vendor updates were posted for this incident.