Monese Outage History
Monese is up right nowPingoru has recorded 51 incidents for Monese: 16 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 107 of 720 (15%) |
| May 2026 | 2 | 320 of 744 (43%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 25 of 744 (3%) |
| August 2026 | 1 | 6 of 744 (1%) |
| September 2026 | 1 | 21 of 720 (3%) |
| October 2026 | 0 | 0 of 524 (0%) |
Incidents, newest first
Minor September 13, 2026 Steady Pay Credit Issuance Delays 20h 38m Cash Advance
Started Sep 13, 2026, 11:31 AM UTC· resolved Sep 14, 2026, 08:09 AM UTC
- investigating Sep 13, 2026, 11:31 AM UTC
We are currently experiencing an issue with Steady Pay credit issuance. This disruption is caused by an outage affecting our banking partner. Our banking partner is actively working to resolve the issue. We are closely monitoring the situation and will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
- resolved Sep 14, 2026, 08:09 AM UTC
This incident has been resolved.
Minor August 16, 2026 Cash Advance Service Interruption 6h 3m Cash Advance
Started Aug 16, 2026, 04:27 PM UTC· resolved Aug 16, 2026, 10:30 PM UTC
- investigating Aug 16, 2026, 04:27 PM UTC
One of our partners is experiencing technical difficulties, affecting cash advances. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
- monitoring Aug 16, 2026, 10:29 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 16, 2026, 10:29 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 16, 2026, 10:30 PM UTC
This incident has been resolved.
Minor July 29, 2026 Degraded performance with updating account balance 21h 12m Incoming transfers
Started Jul 29, 2026, 07:08 AM UTC· resolved Jul 30, 2026, 04:21 AM UTC
- investigating Jul 29, 2026, 07:08 AM UTC
Our banking partner is experiencing technical difficulties at the moment, affecting updating balance once the payment is received to your Monese account. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
- resolved Jul 30, 2026, 04:21 AM UTC
This incident has been resolved.
Major July 28, 2026 Partner service outage 3h 43m Monese app, Account opening, Card payments, ATM withdrawals and 5 more
Started Jul 28, 2026, 06:11 PM UTC· resolved Jul 28, 2026, 09:55 PM UTC
- investigating Jul 28, 2026, 06:11 PM UTC
Our banking partner is experiencing technical difficulties at the moment, affecting a number of services. You may notice degraded performance with Monese mobile app login, receiving and making payments, card transactions, cash withdrawals and creating a new account. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
- investigating Jul 28, 2026, 07:07 PM UTC
We are continuing to investigate this issue.
- investigating Jul 28, 2026, 08:36 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 28, 2026, 09:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 28, 2026, 09:55 PM UTC
This incident has been resolved.
Minor May 15, 2026 Incoming SEPA payments 3d 16h Incoming SEPA payments
Started May 15, 2026, 05:51 PM UTC· resolved May 19, 2026, 10:49 AM UTC
- investigating May 15, 2026, 05:51 PM UTC
Due to a third-party processing issue, today’s SEPA payment processing window was missed. Payments expected today will be processed on the next available processing cycle.
- identified May 15, 2026, 05:52 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 19, 2026, 10:49 AM UTC
This incident has been resolved.
Major May 15, 2026 Card services disruption 18m Card payments, ATM withdrawals
Started May 15, 2026, 12:07 PM UTC· resolved May 15, 2026, 12:26 PM UTC
- investigating May 15, 2026, 12:07 PM UTC
Due to an issue with one of our partners, some card services are currently impacted. At the moment, some customers may experience issues with: Card payments Wallet payments (Apple Pay / Google Pay) Cash withdrawals Our team is working with our partner to resolve this as quickly as possible. We apologize for the inconvenience and will share updates here as soon as we have more information.
- identified May 15, 2026, 12:11 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 15, 2026, 12:16 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 15, 2026, 12:16 PM UTC
We are continuing to monitor for any further issues.
- resolved May 15, 2026, 12:26 PM UTC
This incident has been resolved.
Notice April 28, 2026 Post Office Service - Temporarily Unavailable 13h 39m Cash top-ups
Started Apr 28, 2026, 05:42 PM UTC· resolved Apr 29, 2026, 07:21 AM UTC
- identified Apr 28, 2026, 05:42 PM UTC
Due to a partner service outage, Post Office deposits are currently unavailable.
- resolved Apr 29, 2026, 07:21 AM UTC
This incident has been resolved.
Major April 26, 2026 Partner Service Outage 18d 21h Monese app, Account opening, Card payments, ATM withdrawals and 6 more
Started Apr 26, 2026, 02:35 PM UTC· resolved May 15, 2026, 12:05 PM UTC
- investigating Apr 26, 2026, 02:35 PM UTC
Our banking partner is experiencing technical difficulties at the moment, affecting a number of payment related services, such as receiving and making payments, card transactions, cash withdrawals and creating a new account. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
- investigating Apr 26, 2026, 04:28 PM UTC
We are continuing to investigate this issue.
- investigating Apr 26, 2026, 10:39 PM UTC
We are continuing to investigate this issue.
- identified Apr 26, 2026, 10:42 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 27, 2026, 07:21 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 27, 2026, 09:43 AM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 27, 2026, 09:48 AM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 28, 2026, 07:32 AM UTC
We are continuing to monitor for any further issues.
- monitoring May 05, 2026, 10:29 AM UTC
We are continuing to monitor for any further issues.
- resolved May 15, 2026, 12:05 PM UTC
This incident has been resolved.
Major April 26, 2026 Issue with Adding and Withdrawing Funds from Saving Pots 1h 9m Saving Pots deposits and withdrawals
Started Apr 26, 2026, 01:29 PM UTC· resolved Apr 26, 2026, 02:39 PM UTC
- investigating Apr 26, 2026, 01:29 PM UTC
We are currently experiencing an issue where some customers are unable to add or withdraw funds from their saving pots. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We apologize for any inconvenience caused and will provide updates as soon as more information becomes available.
Major March 2, 2026 Degraded service for contacting our Customer Support 13h 32m Account help and support
Started Mar 02, 2026, 06:22 PM UTC· resolved Mar 03, 2026, 07:54 AM UTC
- investigating Mar 02, 2026, 06:22 PM UTC
We’re experiencing some issues with contacting our Support team at the moment. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
- identified Mar 02, 2026, 07:20 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 03, 2026, 07:54 AM UTC
This incident has been resolved.
Major February 27, 2026 Card transactions service degraded for some customers 5d 20h Card payments
Started Feb 27, 2026, 12:35 PM UTC· resolved Mar 05, 2026, 09:05 AM UTC
- investigating Feb 27, 2026, 12:35 PM UTC
Due to a temporary glitch, a small portion of customers may have issues with card transactions. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
- monitoring Mar 04, 2026, 08:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 05, 2026, 09:05 AM UTC
This incident has been resolved.
Minor February 24, 2026 Issue with transferring funds from Saving Pots to Main account 3h 19m Monese app
Started Feb 24, 2026, 11:26 AM UTC· resolved Feb 24, 2026, 02:46 PM UTC
- investigating Feb 24, 2026, 11:26 AM UTC
Issue with transferring funds from the Savings Pots to the Main account. We’re working with them to identify the issue and resolve this. We’ll update this page once we have further information.
- identified Feb 24, 2026, 12:49 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 24, 2026, 01:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 24, 2026, 02:46 PM UTC
This incident has been resolved.
Major February 12, 2026 Monese app performance degraded 1d 3h Monese app, Account opening, Card payments, Outgoing transfers and 4 more
Started Feb 12, 2026, 08:16 AM UTC· resolved Feb 13, 2026, 12:10 PM UTC
- identified Feb 12, 2026, 08:16 AM UTC
The Monese app is temporarily unavailable. Card payments and cash operations will still work. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
- identified Feb 12, 2026, 09:55 AM UTC
We are continuing to work on a fix for this issue.
- identified Feb 12, 2026, 09:57 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 12, 2026, 11:46 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 12, 2026, 11:49 AM UTC
We are continuing to monitor for any further issues.
- identified Feb 12, 2026, 12:41 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 12, 2026, 01:41 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 12, 2026, 01:44 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 13, 2026, 12:10 PM UTC
The incident has been resolved, and our team is currently working to mitigate and reimburse failed payments.
Notice November 18, 2025 Cash Advance not operational 4h 37m
Started Nov 18, 2025, 02:18 PM UTC· resolved Nov 18, 2025, 06:56 PM UTC
- investigating Nov 18, 2025, 02:18 PM UTC
Due to Cloudflare's outage, our service provider is having issues that are impacting our Cash Advance service. We apologise for the inconvenience this might cause you, and we will be updating this page accordingly
- identified Nov 18, 2025, 02:18 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 18, 2025, 06:56 PM UTC
This incident has been resolved.
Minor November 12, 2025 Incorrect Fee Displayed and Charged for EUR SEPA Transfers 1d 3h Outgoing transfers
Started Nov 12, 2025, 10:13 AM UTC· resolved Nov 13, 2025, 02:09 PM UTC
- investigating Nov 12, 2025, 10:13 AM UTC
We’ve identified an issue where some customers may have been charged an incorrect fee for outgoing EUR transfers. Our team is investigating and working to correct the configuration. If you were affected, any overcharges will be refunded automatically once the issue is resolved. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
- identified Nov 12, 2025, 10:32 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 12, 2025, 03:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 13, 2025, 02:09 PM UTC
This incident has been resolved.
Minor October 20, 2025 Issue with Customer Support phone line performance 13h 19m Account help and support
Started Oct 20, 2025, 05:06 PM UTC· resolved Oct 21, 2025, 06:26 AM UTC
- identified Oct 20, 2025, 05:06 PM UTC
While one of our technical partners makes some improvements, you may notice interruptions while trying to call us. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
- resolved Oct 21, 2025, 06:26 AM UTC
This incident has been resolved.
Major October 16, 2025 Technical issues with opening UK EUR accounts 5d 21h Account opening
Started Oct 16, 2025, 12:42 PM UTC· resolved Oct 22, 2025, 09:57 AM UTC
- investigating Oct 16, 2025, 12:42 PM UTC
Because of some technical issues, we’re experiencing some issues with opening UK EUR accounts at the moment. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
- resolved Oct 22, 2025, 09:57 AM UTC
This incident has been resolved.
Minor October 9, 2025 SEPA transfers unavailable 3d 23h Outgoing transfers
Started Oct 09, 2025, 10:26 AM UTC· resolved Oct 13, 2025, 09:38 AM UTC
- investigating Oct 09, 2025, 10:26 AM UTC
We are experiencing technical difficulties, which means it’s not possible to make SEPA payments at the moment. Incoming payments to your account will still work, and you can still use your Monese card and account as usual. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
- identified Oct 10, 2025, 02:55 PM UTC
We have identified the issue with the outgoing SEPA payments. Outbound SEPA payments to French IBANs may still fail and we continue working on resolving this.
- monitoring Oct 13, 2025, 09:09 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 13, 2025, 09:38 AM UTC
This incident has been resolved.
Minor October 6, 2025 Issue with card top-ups 2h 54m Card top-ups
Started Oct 06, 2025, 10:34 AM UTC· resolved Oct 06, 2025, 01:28 PM UTC
- investigating Oct 06, 2025, 10:34 AM UTC
We are experiencing a technical issue that's affecting debit card top-ups. We’re working to identify the issue and resolve this. We’ll update this page once we have further information.
- resolved Oct 06, 2025, 01:28 PM UTC
This incident has been resolved.
Notice October 3, 2025 EU Accounts - Adding new payees for SEPA transfers temporarily unavailable 4h 17m Outgoing transfers
Started Oct 03, 2025, 09:32 AM UTC· resolved Oct 03, 2025, 01:49 PM UTC
- investigating Oct 03, 2025, 09:32 AM UTC
We’re experiencing minor technical issues with our IBAN validation partner, which means it is currently not possible to add new payees. Payments to existing payees will still work. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
- identified Oct 03, 2025, 10:18 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 03, 2025, 01:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 03, 2025, 01:49 PM UTC
This incident has been resolved.
Major May 28, 2025 UK Faster Payments delayed 1h 45m Outgoing transfers, Incoming transfers
Started May 28, 2025, 08:35 PM UTC· resolved May 28, 2025, 10:20 PM UTC
- investigating May 28, 2025, 08:35 PM UTC
Because of an outage with our banking partner, we’re experiencing a problem with inbound and outbound UK Faster Payments at the moment. We thank you for your patience while they resolve this issue, and we’ll update this page as soon as we can.
- identified May 28, 2025, 09:06 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 28, 2025, 10:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 28, 2025, 10:20 PM UTC
This incident has been resolved.