Monese Outage History

Our banking partner is experiencing technical difficulties at the moment, affecting a number of services. You may notice degraded performance with Monese mobile app login, receiving and making payments, card transactions, cash withdrawals and creating a new account. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Due to a third-party processing issue, today’s SEPA payment processing window was missed. Payments expected today will be processed on the next available processing cycle.

Due to an issue with one of our partners, some card services are currently impacted. At the moment, some customers may experience issues with: Card payments Wallet payments (Apple Pay / Google Pay) Cash withdrawals Our team is working with our partner to resolve this as quickly as possible. We apologize for the inconvenience and will share updates here as soon as we have more information.

We are currently experiencing an issue where some customers are unable to add or withdraw funds from their saving pots. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We apologize for any inconvenience caused and will provide updates as soon as more information becomes available.

We’re experiencing some issues with contacting our Support team at the moment. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

Due to a temporary glitch, a small portion of customers may have issues with card transactions. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

Issue with transferring funds from the Savings Pots to the Main account. We’re working with them to identify the issue and resolve this. We’ll update this page once we have further information.

We are currently experiencing an issue with Steady Pay credit issuance. This disruption is caused by an outage affecting our banking partner. Our banking partner is actively working to resolve the issue. We are closely monitoring the situation and will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Due to Cloudflare's outage, our service provider is having issues that are impacting our Cash Advance service. We apologise for the inconvenience this might cause you, and we will be updating this page accordingly

We’ve identified an issue where some customers may have been charged an incorrect fee for outgoing EUR transfers. Our team is investigating and working to correct the configuration. If you were affected, any overcharges will be refunded automatically once the issue is resolved. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

Because of some technical issues, we’re experiencing some issues with opening UK EUR accounts at the moment. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

We are experiencing technical difficulties, which means it’s not possible to make SEPA payments at the moment. Incoming payments to your account will still work, and you can still use your Monese card and account as usual. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

We are experiencing a technical issue that's affecting debit card top-ups. We’re working to identify the issue and resolve this. We’ll update this page once we have further information.

We’re experiencing minor technical issues with our IBAN validation partner, which means it is currently not possible to add new payees. Payments to existing payees will still work. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.