Mindtickle Outage History

This issue is resolved. All affected reports are now showing current data. Thank you for your patience.

On June 2nd, between 7:19 AM PDT and 9:21 AM PDT, our third-party recording provider experienced a disruption that prevented the Call AI bot from joining meetings. A limited number of customers were impacted, and unfortunately, the affected recordings are non-recoverable. We sincerely apologize for the disruption and any impact to your workflows. The issue is fully resolved, and recordings are functioning normally. If your account was affected, your account team will reach out with specific details.

All impacted systems are now operating normally, and Two-Way Roleplay functionality has been fully restored. We will continue to monitor the systems closely. The incident is now resolved.

This incident has been resolved. The 'Featured Hubs' widget is now loading as expected, and the Mindtickle platform is fully operational.

The issue has now been identified and resolved, and Call AI services are operating normally again. We will share a detailed Root Cause Analysis (RCA) shortly.

We have successfully resolved the issue affecting the Analytics Platform. All custom reports should now load correctly, and the ability to create new reports has been fully restored. Our team has verified the fix, and we are monitoring the system to ensure continued stability. Thank you for your patience while we worked to get this back online.

The incident has been resolved. All admins and end users should be able to access the platform without any concerns.

[Resolved] A subset of customers (admins only) experienced intermittent failures when admins attempted to upload content to the platform. End users were not impacted and were able to view existing content without issues. The issue has been resolved, and all admin content upload workflows are operating as expected. Incident Timeline Start Time: 05 Feb 2026, 11:15 PM PT Resolved Time: 06 Feb 2026, 05:12 AM PT We will share a detailed RCA once the post-incident review is complete.

All services are normal. A detailed Root Cause Analysis (RCA) will be published shortly.

The incident has been resolved, and the Mindtickle platform is now operating normally. We continue to closely monitor performance to ensure everything remains stable.

The incident has been resolved, and the Mindtickle platform is operating normally.

This incident has been resolved. We will share an RCA once the postmortem is complete.

Between October 14, 2025, 12:10 AM PT and October 15, 2025, 3:00 AM PT, select Call AI customers experienced a delay in the processing of call recordings. Impact: 1. Call recordings generated during this period were temporarily not visible on the Call Listing page. What Continued to Work: 1. All recordings captured before the incident window remained accessible on the Call Listing page. 2. For calls recorded during the incident, Recording Ready emails were successfully sent to end users, allowing access to the recordings via the email links. We are conducting a post-incident analysis to identify the root cause. A detailed Root Cause Analysis (RCA) report will be shared once the investigation is complete.

A fix has been applied, and the incident has been resolved. We are continuing to monitor this closely.

Mindtickle was not impacted by the Salesloft Drift data breach, and no customer data was compromised. Mindtickle does not use or integrate with the Drift platform or any other Salesloft products. Our systems, including those that integrate with Salesforce, have not been compromised or pose a similar risk to the Salesloft Drift incident. We are proactively reviewing our third-party vendors and sub-processors. To date, we have not received any notification of incidents or data breaches from any of these third parties. We'll continue to actively monitor for any potential impact and provide updates as appropriate. For questions regarding this update, please contact [email protected].