Mindtickle had 35 outages in the last 2 years totaling 69h 56m of downtime — averaging 1.4 incidents per month.
There were 35 Mindtickle outages since July 13, 2024 totaling 69h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.
On June 2nd, between 7:19 AM PDT and 9:21 AM PDT, our third-party recording provider experienced a disruption that prevented the Call AI bot from joining meetings. A limited number of customers were impacted, and unfortunately, the affected recordings are non-recoverable. We sincerely apologize for the disruption and any impact to your workflows. The issue is fully resolved, and recordings are functioning normally. If your account was affected, your account team will reach out with specific details.
Users may experience issues starting Two-Way Roleplay sessions. In addition, completed roleplays may not be accessible, and admins may be unable to create new roleplays. The team is actively investigating the issue and working toward resolution.
We have identified the root cause as a service disruption at a third-party provider that powers parts of the Two-Way Roleplay workflow. We are actively working with the vendor to restore the service and recover impacted functionality as quickly as possible.
Recovery efforts are still ongoing, and we continue to work closely with our third-party partners to restore the impacted service. Our teams remain actively engaged on the issue.
We are seeing partial recovery in the impacted service, and some roleplay attempts are now completing successfully. We continue to work with the third-party provider toward full restoration.
The impacted systems are now operational again, and roleplay workflows are functioning successfully. We are continuing to monitor the systems closely to ensure stability.
All impacted systems are now operating normally, and Two-Way Roleplay functionality has been fully restored. We will continue to monitor the systems closely. The incident is now resolved.
The 'Featured Hubs' widget, wherever used on the Mindtickle platform, is not loading. The Hubs and individual media/assets are working properly. We are currently investigating this. All other capabilities of the Mindtickle platform are operating normally.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. The 'Featured Hubs' widget is now loading as expected, and the Mindtickle platform is fully operational.
We are currently investigating an issue impacting call recordings in Call AI. Users may experience failures while recording calls. The team is actively working on identifying the root cause and restoring normal functionality. Further updates will be shared shortly.
The issue has now been identified and resolved, and Call AI services are operating normally again. We will share a detailed Root Cause Analysis (RCA) shortly.
we are currently investigating an issue affecting the Analytics Platform. While out of the box dashboards remain functional, users may be unable to open existing custom reports or create new ones. Our engineering team is identifying the root cause, and we will provide an update as soon as more information is available. We apologize for the interruption to your workflow.
We are continuing to investigate this issue.
We have successfully resolved the issue affecting the Analytics Platform. All custom reports should now load correctly, and the ability to create new reports has been fully restored. Our team has verified the fix, and we are monitoring the system to ensure continued stability. Thank you for your patience while we worked to get this back online.
We are observing high error rates for both admins and end users for select customer instances. We are investigating the issue and will share an update shortly.
The issue has been identified and a fix is being implemented.
We have implemented a fix and are monitoring the progress. We are seeing the error rates coming down.
The incident has been resolved. All admins and end users should be able to access the platform without any concerns.
[Resolved] A subset of customers (admins only) experienced intermittent failures when admins attempted to upload content to the platform. End users were not impacted and were able to view existing content without issues. The issue has been resolved, and all admin content upload workflows are operating as expected. Incident Timeline Start Time: 05 Feb 2026, 11:15 PM PT Resolved Time: 06 Feb 2026, 05:12 AM PT We will share a detailed RCA once the post-incident review is complete.
The Two-Way Roleplay Missions feature is currently experiencing an outage and is inaccessible. This is a direct consequence of the ongoing, widespread Cloudflare network outage. We are closely monitoring Cloudflare's recovery efforts and expect the service to be restored as soon as their network disruption is resolved.
Cloudflare has confirmed the deployment of a fix for the underlying network issue. We are now observing a significant decrease in error rates on our platform, with Two-Way Roleplay Missions starting to become accessible again. We will continue to monitor the platform closely as services stabilize, and will post a final resolution notice once all operations are confirmed to be fully back to normal.
Two-Way Roleplay Missions are operational. We will continue to monitor the platform closely to ensure stability before marking this incident as fully resolved.
All services are normal. A detailed Root Cause Analysis (RCA) will be published shortly.
There has been a second surge of error rates and latencies reported due to an AWS outage in the US-East-1 region. The AWS team is actively working on this and we are monitoring the status closely. Though the platform is up and some features are working, select customers and users may face intermittent failues in accessing the platform. We will keep updating the status page as soon as we receive updates from AWS. We apologize for the inconvenience caused here. AWS Outage Status: https://health.aws.amazon.com/health/status
As per AWS, their internal subsystems are now showing early signs of recovering in a few Availability Zones (AZs) in the US-EAST-1 Region. They are now applying mitigations to the remaining AZs at which point we expect launch errors and network connectivity issues to subside. We will share an update once the AWS team has applied the mitigations and we have verified at our end.
Post the recovery and fix from the AWS team, we are observing a significant improvement in the Mindtickle platform performance. Most Mindtickle workflows are now functioning normally. Our teams continue to monitor the situation closely and will provide an update once the issue is fully resolved. AWS Outage Status: https://health.aws.amazon.com/health/status
The incident has been resolved, and the Mindtickle platform is now operating normally. We continue to closely monitor performance to ensure everything remains stable.
Earlier today, some Mindtickle customers experienced high error rates and intermittent service disruptions due to an AWS outage in the US-East-1 region. AWS has since deployed a fix, and we’re observing steady recovery across our systems. Error rates are declining, and most services are returning to normal. Our teams continue to monitor the platform closely to ensure full stability. We’ll share a final update once all systems are fully restored. Thank you for your patience and understanding.
The incident has been resolved, and the Mindtickle platform is operating normally.
We’ve identified an issue where specific pages within the Analytics section are displaying stale or incorrect data for select customers. Our team is actively investigating the issue and will share further updates as soon as possible. Impacted Areas: 1. OData Routes (Partial Routes) – Stale data visible 2. Analytics Platform Pages (Series, Modules, Learner & Learner Groups) – Incorrect data displayed 3. Custom Reports shared with customers via Email (in the last 12 hours) – Incorrect data displayed
A fix has been implemented and we are running a sanity check at our end.
This incident has been resolved. We will share an RCA once the postmortem is complete.
Between October 14, 2025, 12:10 AM PT and October 15, 2025, 3:00 AM PT, select Call AI customers experienced a delay in the processing of call recordings. Impact: 1. Call recordings generated during this period were temporarily not visible on the Call Listing page. What Continued to Work: 1. All recordings captured before the incident window remained accessible on the Call Listing page. 2. For calls recorded during the incident, Recording Ready emails were successfully sent to end users, allowing access to the recordings via the email links. We are conducting a post-incident analysis to identify the root cause. A detailed Root Cause Analysis (RCA) report will be shared once the investigation is complete.
We're currently experiencing an high error rate in our in-platform analytics and are actively investigating the root cause to restore full functionality.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
A fix has been applied, and the incident has been resolved. We are continuing to monitor this closely.
Mindtickle was not impacted by the Salesloft Drift data breach, and no customer data was compromised. Mindtickle does not use or integrate with the Drift platform or any other Salesloft products. Our systems, including those that integrate with Salesforce, have not been compromised or pose a similar risk to the Salesloft Drift incident. We are proactively reviewing our third-party vendors and sub-processors. To date, we have not received any notification of incidents or data breaches from any of these third parties. We'll continue to actively monitor for any potential impact and provide updates as appropriate. For questions regarding this update, please contact [email protected].
Our team is actively investigating the issue and working to restore full access as quickly as possible.
The issue has been identified and a fix is being implemented.
This incident has been resolved, we will publish a detail root cause analysis soon.
Between March 05, 21:26 PT, and March 06, 20:17 PT, we encountered an issue that prevented Zoom call recordings due to an unexpected change in Zoom permissions affecting the Mindtickle integration. We have fully resolved the issue, and your Zoom calls are now being recorded as expected. We sincerely apologize for any disruption this may have caused and are implementing additional safeguards to prevent similar occurrences in the future. A detailed root cause analysis (RCA) will be shared on this status page next week.
We are currently investigating this issue.
Mindtickle platform is up and running. A root cause analysis will be published shortly.