Mindtickle Outage History
Mindtickle is up right nowMindtickle had 35 outages in the last 2 years totaling 11h 3m of downtime — averaging 1.4 incidents per month.
There were 35 Mindtickle outages since June 13, 2024 totaling 11h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.
Failures observed in bulk operations and invitation workflows on Mindtickle Admin site
Affected: Course / Quick-Update / AssessmentMissionAdmin SiteCoaching SessionsInstructor-Led TrainingSpaced Reinforcement
Timeline · 3 updates
Intermittent failures observed in bulk operations and invitation workflows
Affected: Course / Quick-Update / AssessmentMissionIn-Platform AnalyticsLoginMindtickle PlatformAdmin SiteContent CenterMindtickle CopilotCoaching SessionsInstructor-Led TrainingReporting APIUser SyncLearning SiteAsset HubMobile AppSpaced ReinforcementRule AutomationCall AIDigital Sales Rooms (DSR)Notifications
Timeline · 4 updates
Degraded performance for select users
Affected: Mindtickle Platform
Timeline · 3 updates
- investigating Sep 16, 2024, 06:51 AM UTC
Select users may face issues accessing Mindtickle platform
- identified Sep 16, 2024, 07:11 AM UTC
we have identified the root cause, and actively working on a fix
- resolved Sep 16, 2024, 07:16 AM UTC
This incident has been resolved, we will publish a detailed RCA soom
Intermittent errors on the Mindtickle platform
Affected: Course / Quick-Update / AssessmentMissionIn-Platform AnalyticsLoginMindtickle PlatformAdmin SiteContent CenterMindtickle CopilotCoaching SessionsInstructor-Led TrainingReporting APIUser SyncLearning SiteAsset HubMobile AppSpaced ReinforcementRule AutomationCall AIDigital Sales Rooms (DSR)Notifications
Timeline · 2 updates
- investigating Sep 11, 2024, 02:28 PM UTC
Users may encounter intermittent issues accessing the Mindtickle platform. We are currently investigating this issue.
- resolved Sep 11, 2024, 02:41 PM UTC
The issue has now been resolved. We will share an RCA once the postmortem is concluded.
Observing intermittent errors on the Mindtickle platform
Timeline · 1 update
- resolved Sep 09, 2024, 03:39 PM UTC
Users might have encountered intermittent issues accessing the Mindtickle platform between 7:00 am - 8:20 am PT. The issue has now been resolved. We will share an RCA once the postmortem is concluded.
Intermittent failures in scheduled sync operations
Timeline · 2 updates
Users were facing issues in accessing Digital Sales Rooms (DSR)
Timeline · 1 update
- resolved Aug 01, 2024, 04:12 PM UTC
Users faced issues accessing DSRs on 01 August 2024, between 08:15 - 09:10 PT. The incident was resolved at 09:10 PT and users are now unblocked. We will share a postmortem shortly.
Mindtickle Copilot is not working due to a global outage of Azure OpenAI Service
Affected: Mindtickle Copilot
Timeline · 3 updates
- investigating Jul 13, 2024, 05:37 AM UTC
Due to a global outage of Azure OpenAI Service, the below capabilities of Mindtickle Copilot are not working; 1. Copilot for Sellers 2. Semantic Search 3. Call GPT / Call Q&A We are closely monitoring and following up with the Azure team for the resolution of this incident. We will keep you posted with the latest update.
- investigating Jul 13, 2024, 07:54 AM UTC
We are continuing to investigate this issue.
- resolved Jul 13, 2024, 09:08 AM UTC
The incident has now been resolved and all 3 capabilities (Copilot for Sellers, Semantic Search, Call GPT / Call Q&A) are working as expected.
Observing high error rates on the Mindtickle platform
Affected: Mindtickle Platform