Mews experienced a major incident on January 15, 2026 affecting Mews Guest Experience, lasting 3h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 15, 2026, 02:32 PM UTC
We've spotted issues with the Booking Engine. We're currently investigating the issue, and will provide an update soon.
- identified Jan 15, 2026, 03:04 PM UTC
We have identified the issue and are working on to resolve it
- identified Jan 15, 2026, 03:44 PM UTC
We are still working on resolving the issue. Thank you for your patience.
- identified Jan 15, 2026, 04:37 PM UTC
We are still working to fix the issue. Thank you for your patience
- identified Jan 15, 2026, 05:10 PM UTC
We are still trying to fix the issue, as it is related to the new Upsell feature, we have temporarily disabled this new feature; Booking Engine will be using the old promotions configuration in the interim. Apologies for the inconvenience, and thank you for your patience.
- resolved Jan 15, 2026, 06:02 PM UTC
Since all Booking Engines are now working, although without the new Upsell feature, we will be closing this incident. Thank you for your patience and understanding.