Resolved after 3 hours 29 minutes, affecting Mews Guest Experience, on January 15, 2026.
Since all Booking Engines are now working, although without the new Upsell feature, we will be closing this incident. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Jan 15, 2026, 02:32 PM UTC
We've spotted issues with the Booking Engine. We're currently investigating the issue, and will provide an update soon.
- identified Jan 15, 2026, 03:04 PM UTC
We have identified the issue and are working on to resolve it
- identified Jan 15, 2026, 03:44 PM UTC
We are still working on resolving the issue. Thank you for your patience.
- identified Jan 15, 2026, 04:37 PM UTC
We are still working to fix the issue. Thank you for your patience
- identified Jan 15, 2026, 05:10 PM UTC
We are still trying to fix the issue, as it is related to the new Upsell feature, we have temporarily disabled this new feature; Booking Engine will be using the old promotions configuration in the interim. Apologies for the inconvenience, and thank you for your patience.
- resolved Jan 15, 2026, 06:02 PM UTC
Since all Booking Engines are now working, although without the new Upsell feature, we will be closing this incident. Thank you for your patience and understanding.
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