Mews Outage History
Mews is up right nowMews had 89 outages in the last 2 years totaling 213h 1m of downtime — averaging 3.7 incidents per month.
There were 89 Mews outages since December 19, 2025 totaling 213h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
Italy: unable to add tax deducted payment in the new Billing screen
Affected: Mews Operations
Timeline · 2 updates
- identified Oct 09, 2026, 11:37 AM UTC
Customers in Italy can’t add a tax deducted payment to invoices in the new Billing screen. We’ve identified the cause and are preparing a fix. Workaround: on the burger button (the 3 dots in the billing screen) Switch to the old Billing page to close bills until the fix is live. We’ll post another update once the fix is deployed.
- resolved Oct 09, 2026, 01:47 PM UTC
The issue is now fully resolved. Mews is now operating as expected. Affected customers will be contacted with the process to fix affected invoices.
Updates to channel managers are delayed.
Affected: Mews Marketplace
Timeline · 3 updates
- investigating Oct 08, 2026, 02:17 PM UTC
They availability, price and restriction updates to channel managers are delayed. We are investigating the root cause.
- monitoring Oct 08, 2026, 02:36 PM UTC
We have identified problem of delay. The accumulated updates that caused slowing down the updates were removed. All the slowed updates will get processed soon. We are monitoring the recovery.
- resolved Oct 08, 2026, 03:43 PM UTC
Delayed updates were successfully synchronized to channel managers.
Some channel reservations with loyalty memberships are not being created
Affected: Mews Operations
Timeline · 3 updates
- investigating Oct 06, 2026, 01:04 PM UTC
Since about 09:55 UTC, some reservations from Choice EDGE CRS and SynXis are not showing up in Mews. This happens when a reservation includes a new loyalty membership. We found the cause and our engineers are fixing it. Please check your channel or CRS for missing bookings. We will post an update when it is fixed.
- investigating Oct 06, 2026, 01:40 PM UTC
Since around 09:55 UTC on October 6, some reservations for guests enrolling as new loyalty members at Strawberry hotels have not appeared in Mews; reservations that do not create a new membership are processing normally. We’re working on a fix, and affected properties should check their booking channels for missing reservations and any failure notifications.
- resolved Oct 06, 2026, 03:17 PM UTC
Between approximately 09:55 and 14:29 UTC on October 6, some reservations requiring a new loyalty membership failed to appear in Mews. This affected 62 properties. The issue is fixed and the bookings have been reprocessed. Please check your booking channels for any reservations still missing from Mews.
Errors accessing Flexkeeping
Timeline · 3 updates
- identified Oct 05, 2026, 03:35 PM UTC
We're aware of a subset of Flexkeeping Customers who are experiencing issues accessing the Flexkeeping website. The team have identified the issue are are deploying a hot-fix presently.
- monitoring Oct 05, 2026, 04:16 PM UTC
A fix has been deployed to production and service should be restored. The team are monitoring recovery. No data loss was incurred.
- resolved Oct 05, 2026, 04:26 PM UTC
System access is restored.
Delays in reservations and channel updates
Affected: Mews Marketplace
Timeline · 5 updates
- investigating Oct 05, 2026, 03:12 PM UTC
We're aware that availability, rate and restriction updates from Mews to some distribution channels are being delayed for a subset of properties. Reservations from channels into Mews are not affected. Affected properties may see updates reach their channels later than usual. Updates are not lost and will be delivered once processing catches up.
- identified Oct 05, 2026, 04:23 PM UTC
We've identified the cause of the delayed availability, rate and restriction updates to some distribution channels. An unusually high volume of updates from a single connected system was slowing the processing queue for a subset of properties. The inventory queue is now recovering and delays are reducing. Affected properties will see their updates reach their channels as the backlog clears. Updates are not lost. We're monitoring closely and will post again once processing is back to normal.
- identified Oct 05, 2026, 04:51 PM UTC
Reservation processing and inventory synchronization between Mews and distribution channels are currently not progressing. New reservations may not appear in Mews, and availability, rate and restriction updates may not reach channels. Nothing is lost, everything is queued and will be processed once the issue is resolved
- identified Oct 05, 2026, 05:24 PM UTC
Reservation processing was delayed by up to 40 minutes and is now fully operational. All delayed reservations have been processed. Inventory synchronization (availability, rate and restriction updates to channels) is still slower than usual, and some properties may see delays.
- resolved Oct 05, 2026, 07:00 PM UTC
Reservation processing and inventory synchronization between Mews and distribution channels are now fully operational. All delayed updates have been processed.
Mews POS unavailable
Timeline · 2 updates
- resolved Oct 08, 2026, 08:04 AM UTC
On 2 October 2026 between 15:14 and 15:41 CEST, Mews POS was slow or unavailable for all customers. Customers could not log in to POS or complete transactions. Our team identified the cause and reversed a configuration change within 20 minutes of the first alert. Service was fully restored at 15:41 CEST, and operations returned to normal shortly after.
- postmortem Oct 08, 2026, 08:05 AM UTC
**Problem** On 2 October 2026 at 15:14 CEST, POS became slow or unavailable for all customers for approximately 27 minutes. Customers could not log in or complete transactions. **Action** The team identified the cause and reversed a configuration change within 20 minutes of the first alert. Service was fully restored by 15:41 CEST, and operations returned to normal shortly after. **Causes** An unexpected increase in incoming payment notifications put excessive load on the POS database, which slowed down and then interrupted the service. **Solutions** The configuration change was immediately reversed to stop the notification flood. We are now improving the notification handler to filter out irrelevant messages before re-enabling the feature, with a staged rollout plan that includes database monitoring at each step.
Downgraded Performance - Connector API - kiosks, printers, integrations are affected
Affected: Mews Guest ExperienceMews Open API
Timeline · 2 updates
- investigating Oct 02, 2026, 12:48 PM UTC
We have noticed a downgraded performance of the system. We are currently looking into it. Thank you for your patience.
- resolved Oct 04, 2026, 06:22 PM UTC
This incident has been resolved.
Investigating issues with the provisioning of the Guest Messenger
Affected: Mews Guest Experience
Timeline · 2 updates
- investigating Oct 02, 2026, 07:05 AM UTC
We are currently investigating issues with provisioning new accounts for the Guest Messenger
- resolved Oct 02, 2026, 07:22 AM UTC
The new accounts were provisioned and the functionality is working.
AI tooling degraded due to Claude and Azure Foundry outage
Affected: Mews Operations
Timeline · 3 updates
Reservation creation issues in Morocco
Timeline · 3 updates
Downgraded Performance
Affected: Mews Operations
Timeline · 7 updates
- investigating Sep 25, 2026, 10:59 AM UTC
We have noticed a downgraded performance of the system. We are currently looking into it. Thank you for your patience.
- monitoring Sep 25, 2026, 12:10 PM UTC
We see that the performance of the platform across all connections is back to normal. We will keep monitoring the incident.
- monitoring Sep 25, 2026, 02:13 PM UTC
We have identified the source of the degraded performance and applied a mitigation that isolates it from the rest of the system. The system should now be responding normally. Some users may still experience slowness when generating the Manager Report. We continue to investigate and monitor the situation.
- monitoring Sep 25, 2026, 02:53 PM UTC
The system continues to operate normally, and we are monitoring it closely. Some reports may occasionally load slowly or fail to load while we work on a permanent fix.
- identified Sep 28, 2026, 04:03 PM UTC
The Mews team identified the issue and is working on a resolution. This issue affects most of the properties in Morocco region. It prevents users from creating new reservation and modifying them. To prevent this from happening use different browser that is not updated like edge/chrome.
- monitoring Sep 29, 2026, 08:28 AM UTC
The problematic reports remain isolated to a separate component, reducing their impact on the rest of the system. The platform is operating normally, and we continue to monitor the situation while working on a permanent solution.
- resolved Sep 30, 2026, 12:43 PM UTC
The issue causing slowness and timeouts in Mews, which began on September 25, has been resolved. All affected properties can now work normally.
Synxis & BestWestern Outage
Affected: Mews Marketplace
Timeline · 7 updates
Live Chat Disruption
Affected: Support Chat Service
Timeline · 3 updates
- investigating Sep 16, 2026, 09:14 AM UTC
We are currently experiencing intermittent disruptions to our live chat service due to an issue with a third party system provider. This is affecting agent availability for chat support. While this is being resolved, please submit your query as a case instead of live chat, so our team can respond as soon as possible. We will update this page once the issue is resolved.
- identified Sep 16, 2026, 09:48 AM UTC
Salesforce, our case management system provider, is experiencing a service disruption affecting multiple regions. This is causing severe delays, intermittent errors, and inability to access some services, including live chat and support case creation. Salesforce has identified the cause as an internal login service issue and is working on a fix, including a rolling restart on one of the affected instances. You can find more details here >> https://status.salesforce.com/incidents/20004433 << While this is ongoing, please expect delays if you submit a case, and live chat agents may be temporarily unavailable. We will update this page as soon as we have more information.
- resolved Sep 17, 2026, 12:31 PM UTC
This incident has been resolved.
Italian Fiscal Printer Commands Failing in Mews Connector (Windows)
Affected: Mews Operations
Timeline · 4 updates
Delays sending availability and rate updates to Booking.com
Affected: Mews Marketplace
Timeline · 4 updates
- identified Aug 23, 2026, 04:24 AM UTC
Updates to availability, rates and restrictions sent from Mews to Booking.com began to be delayed. We traced the cause to slow and failing responses from Booking.com's rates and availability service, and we have contacted Booking.com. Properties with a Booking.com connection may see recent changes take longer than usual to appear.
- monitoring Aug 23, 2026, 06:19 AM UTC
The queue is clearing slowly, but updates are still being sent with some delay. We’re monitoring the system closely and keeping an eye on the processing times.
- monitoring Aug 23, 2026, 07:53 AM UTC
Booking.com's rates and availability service has recovered and delivery of pending updates is now progressing quickly. We expect all outstanding availability, rate and restriction updates to be delivered within the hour. Availability and rates on Booking.com will then match Mews. We are monitoring the connection.
- resolved Aug 23, 2026, 10:05 AM UTC
Booking.com's rates and availability service has recovered and updates are being delivered normally. Waiting updates are still being processed and will be delivered over the next few hours.
Check-in failures at a limited number of properties
Timeline · 2 updates
- monitoring Aug 21, 2026, 01:50 PM UTC
We identified an issue causing check-in failures at a limited number of properties. The issue has been mitigated and check-ins are operating normally. We are monitoring the situation while we finalize a permanent fix.
- resolved Aug 21, 2026, 03:50 PM UTC
This incident has been resolved.
Data Processing Delays - Mews Business Intelligence Affected
Affected: Mews Business Intelligence
Timeline · 2 updates
- identified Aug 18, 2026, 11:58 AM UTC
Our data processing infrastructure is running behind which is delaying fresh data for Mews Business Intelligence. No data has been lost.
- resolved Aug 18, 2026, 01:29 PM UTC
Our data processing infrastructure is now fully operational. No data has been lost and the data within Mews Business Intelligence is now refreshed.
Investigating issues with Mews RMS and Atomize
Affected: Mews RMS (Atomize)
Timeline · 3 updates
- investigating Aug 11, 2026, 03:45 PM UTC
We are currently investigating reports of an issue affecting Mews RMS and Atomize customers. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
- identified Aug 11, 2026, 04:12 PM UTC
The Mews team identified a minor visual issue affecting Atomize customers and is working on a resolution. Further updates will follow as we make progress.
- resolved Aug 11, 2026, 07:04 PM UTC
The issue has been resolved.
Investigating issues causing delayed verification emails
Timeline · 3 updates
- investigating Aug 08, 2026, 02:23 PM UTC
We are currently investigating reports of an issue affecting verification email. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible. Emails delivery can be delayed up to 40 minutes.
- monitoring Aug 08, 2026, 02:31 PM UTC
We are again sending the authentication verification emails in a timely manner. We keep monitoring the situation.
- resolved Aug 08, 2026, 10:09 PM UTC
The issue is now fully resolved. Mews is now operating as expected.
Bill closing and check-out issues for properties in Austria using the Chaining fiscal registry integration
Affected: Mews Operations
Timeline · 4 updates
Identity document scanning in Mews Operations is failing intermittently
Affected: Mews Operations
Timeline · 4 updates
Updates to channel managers are not sent.
Affected: Mews Marketplace
Timeline · 3 updates
- investigating Jul 17, 2026, 02:42 AM UTC
We're investigating the issue with inventory not being sent to channel managers.
- monitoring Jul 17, 2026, 02:49 AM UTC
Inventory processor stopped working. After restarting all the updates are being processed. No updates were missed, just delayed. We are monitoring the data recovery.
- resolved Jul 17, 2026, 02:53 AM UTC
All updates were successfully processed.
SiteMinder reservation delivery issues
Affected: Mews Marketplace
Timeline · 3 updates
- investigating Jul 14, 2026, 05:11 PM UTC
We are investigating issues with reservations delivery from SiteMinder
- identified Jul 14, 2026, 05:54 PM UTC
We’re investigating an issue where some reservations from SiteMinder have been delayed or may not appear in Mews, impacting customers since around 2:10pm UTC. Even though we have started receiving reservations normally we are working on recovering missed reservations.
- resolved Jul 14, 2026, 06:28 PM UTC
Missed reservations from SiteMinder are now being delivered to Mews, you should see any missing reservation to appear shortly.
Bills can only contain up to 0 items
Timeline · 4 updates
- identified Jul 09, 2026, 02:10 PM UTC
The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
- monitoring Jul 09, 2026, 02:14 PM UTC
We have resolved the issue, customer are confirming that bills can be closed again. We are monitoring the systems now before we close this incident
- resolved Jul 09, 2026, 02:24 PM UTC
The issue is now fully resolved. Us and customers confirmed they are now unblocked and can close bills.
- postmortem Jul 16, 2026, 03:33 PM UTC
**Problem** On 2026-07-09T13:37:00Z, a deployment introduced a configuration change that inadvertently set the maximum number of items allowed on a bill to zero. As a result, all customers across the production environment were unable to close bills. Users saw the error message: "Bills can only contain up to 0 items.". **Action** Our team identified the root cause within minutes of the incident being reported and corrected the configuration at 2026-07-09T14:05:34Z. Bill closing was restored immediately. **Causes** A newly configuration defaulted to 0 instead to the correct number.