- Detected by Pingoru
- Jun 11, 2026, 08:18 AM UTC
- Resolved
- Jun 11, 2026, 08:53 AM UTC
- Duration
- 35m
Affected: Mews Guest Experience
Timeline · 3 updates
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investigating Jun 11, 2026, 08:18 AM UTC
Our observability tools have detected errors indicating a potential outage with a third-party provider (Assa Abloy/Vostio API), which may impact digital key creation and management for Mews customers and their guests. We are currently investigating the issue and have contacted the third party and will provide an update soon.
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monitoring Jun 11, 2026, 08:32 AM UTC
Technical contacts at Assa Abloy have confirmed an issue on their end, which was resolved at 10:10 AM CEST. We are continuing to monitor systems on the Mews side, but the issue should now be fully resolved.
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resolved Jun 11, 2026, 08:53 AM UTC
Technical contacts at Assa Abloy have confirmed an issue on their side, which has now been resolved. Mews observability monitoring no longer indicates any ongoing problems. Support for both digital and physical key creation via Mews has been fully restored.
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2026, 07:00 AM UTC
- Resolved
- Jun 10, 2026, 11:34 AM UTC
- Duration
- 4h 34m
Affected: Mews Operations
Timeline · 2 updates
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identified Jun 10, 2026, 07:00 AM UTC
Some reserved spaces were not automatically marked as dirty according to the housekeeping interval. We are fixing the background job responsible for the automatic updates and preparing a one-time correction to update the affected spaces. In the meanwhile, if you don't have the "Check-out makes space dirty" option enabled, check that recently checked-out spaces are correctly marked as dirty.
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resolved Jun 10, 2026, 11:34 AM UTC
We have resolved the root cause responsible for the missing updates. Future updates will be applied correctly. We apologize for the disruption to your operations.
Read the full incident report →
- Detected by Pingoru
- Jun 04, 2026, 11:42 AM UTC
- Resolved
- Jun 04, 2026, 12:16 PM UTC
- Duration
- 33m
Affected: Mews Marketplace
Timeline · 2 updates
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identified Jun 04, 2026, 11:42 AM UTC
We identified an issue with Expedia reservations that is causing delays, and are currently applying the fix. All reservations should be processed shortly
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resolved Jun 04, 2026, 12:16 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2026, 03:43 PM UTC
- Resolved
- Jun 03, 2026, 04:18 PM UTC
- Duration
- 34m
Affected: Mews Guest Experience
Timeline · 4 updates
Read the full incident report →
- Detected by Pingoru
- Jun 02, 2026, 11:38 AM UTC
- Resolved
- Jun 02, 2026, 03:32 PM UTC
- Duration
- 3h 53m
Timeline · 3 updates
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investigating Jun 02, 2026, 11:38 AM UTC
We are currently investigating reports of an issue affecting Mews Kiosk with error message "Invalid AccountId Error". The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
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identified Jun 02, 2026, 12:11 PM UTC
Some customers running the latest Kiosk v4.51 are impacted, particularly those who have 100+ active reservations. The team is working on the fix that will be available shortly.
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resolved Jun 02, 2026, 03:32 PM UTC
The issue has been resolved and Kiosk operations have been fully restored.
Read the full incident report →
- Detected by Pingoru
- Jun 01, 2026, 11:30 AM UTC
- Resolved
- Jun 01, 2026, 12:36 PM UTC
- Duration
- 1h 5m
Timeline · 3 updates
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monitoring Jun 01, 2026, 11:30 AM UTC
We identified a brief period of increased response times affecting some Mews customers. Our team has addressed the underlying cause and we are monitoring the system to confirm stability. We will provide a further update shortly.
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monitoring Jun 01, 2026, 11:59 AM UTC
Between approximately 11:40am and 11:56am UTC, some customers may have experienced slow responses or intermittent errors when using Mews. Performance has recovered and we’re continuing to monitor; if you’re still seeing issues, please retry your request and contact Support if it persists.
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resolved Jun 01, 2026, 12:36 PM UTC
The issue is now fully resolved. Mews is now operating as expected.
Read the full incident report →
- Detected by Pingoru
- May 29, 2026, 12:25 PM UTC
- Resolved
- May 29, 2026, 04:17 PM UTC
- Duration
- 3h 51m
Timeline · 3 updates
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investigating May 29, 2026, 12:25 PM UTC
We are currently investigating reports of intermittent errors and "no access" messages affecting some users when loading pages within Mews. Our engineering team is actively looking into the issue.
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identified May 29, 2026, 02:01 PM UTC
Intermittent access and page-loading errors in Mews have now stabilized. We've identified and remediated the issue, and are addressing the underlying root cause.
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resolved May 29, 2026, 04:17 PM UTC
We confirmed our analysis of the root cause was correct. We fully remediated the issue and validated the solution successfully by thorough testing.
Read the full incident report →
- Detected by Pingoru
- May 27, 2026, 02:59 PM UTC
- Resolved
- May 27, 2026, 04:30 PM UTC
- Duration
- 1h 30m
Affected: Mews OperationsMews Guest ExperienceMews Open APIMews Marketplace
Timeline · 4 updates
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investigating May 27, 2026, 02:59 PM UTC
We are aware of an issue with our authorization service. Some customers are seeing access errors on pages they should be able to reach. We are actively investigating and will share an update as soon as we know more.
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monitoring May 27, 2026, 03:40 PM UTC
The team have scaled out our authorization service and switched to a healthy replica. We are monitoring to confirm there are no further issues. Customers should no longer see unexpected access errors. If you are still affected, please reach out to our support team.
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monitoring May 27, 2026, 04:07 PM UTC
We are continuing to monitor for any further issues.
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resolved May 27, 2026, 04:30 PM UTC
We're happy the remediation work has now resolved this
Read the full incident report →
- Detected by Pingoru
- May 25, 2026, 12:36 PM UTC
- Resolved
- May 25, 2026, 04:08 PM UTC
- Duration
- 3h 31m
Affected: Mews Marketplace
Timeline · 4 updates
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investigating May 25, 2026, 12:36 PM UTC
We are currently investigating an issue affecting reservation delivery through channel manager integrations. Some reservations are not being processed as expected, and we are working to resolve this as quickly as possible.
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identified May 25, 2026, 01:24 PM UTC
We have identified a problem with a malformed reservation payload that is holding up a partition of our reservations processing, causing delay in 1.6% of reservations for about 24 hours. We are implementing a fix. Missing reservations are delayed but will be processed. There is a chance of overbooking.
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monitoring May 25, 2026, 02:02 PM UTC
The fix has been deployed and we have confirmed that reservations are flowing again. It can take several minutes for the delayed reservations to be processed, with an increased risk of overbooking.
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resolved May 25, 2026, 04:08 PM UTC
The issue is now fully resolved. All delayed reservations were confirmed to be processed by 15:00 UTC.
Read the full incident report →
- Detected by Pingoru
- May 24, 2026, 12:45 PM UTC
- Resolved
- May 25, 2026, 03:37 PM UTC
- Duration
- 1d 2h
Affected: Mews Operations
Timeline · 6 updates
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investigating May 24, 2026, 12:45 PM UTC
We are currently investigating this issue.
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identified May 24, 2026, 12:46 PM UTC
We are monitoring the situation and we will keep you posted when Fiskaly is done with the maintenance. You might experience delayed bill printing if you have the German fiscalization enabled.
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identified May 24, 2026, 12:47 PM UTC
We are actively monitoring the ongoing Fiskaly maintenance and will provide an update once it has been completed. Customers with German fiscalization enabled may experience delays in bill printing during this period.
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identified May 24, 2026, 01:07 PM UTC
We are actively monitoring the ongoing Fiskaly maintenance and will provide an update once it has been completed. Customers with German fiscalization enabled may experience delays in bill printing during this period.
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monitoring May 24, 2026, 01:37 PM UTC
We are seeing improvements in the transmission of fiscal records to Fiskaly. We will continue monitoring the situation and share a further update once the service is fully restored.
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resolved May 25, 2026, 03:37 PM UTC
Everything is working as expected on the Mews side. While Fiskaly continues to work on restoring full performance of their TSS service, you may still see fiscal records marked with "Connection to TSS is not possible." on receipts — this is the expected fallback behavior.
Read the full incident report →
- Detected by Pingoru
- May 21, 2026, 10:57 AM UTC
- Resolved
- May 21, 2026, 01:48 PM UTC
- Duration
- 2h 50m
Affected: Mews Marketplace
Timeline · 2 updates
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monitoring May 21, 2026, 10:57 AM UTC
Booking.com is experiencing outage for reservations delivery. No reservations for booking.com direct integration are currently created in Mews. We are monitoring the situation.
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resolved May 21, 2026, 01:48 PM UTC
Booking.com has resolved the outage. Reservations are now successfully being created in Mews.
Read the full incident report →
- Detected by Pingoru
- May 13, 2026, 03:48 PM UTC
- Resolved
- May 15, 2026, 01:18 PM UTC
- Duration
- 1d 21h
Affected: Mews Marketplace
Timeline · 2 updates
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monitoring May 13, 2026, 03:48 PM UTC
RoomCloud Channel Manager is currently experiencing API issues. As a result, inventory pushes and reservation confirmations are failing. We are monitoring the situation closely, and once the issue is resolved, the affected inventory will be re-pushed.
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resolved May 15, 2026, 01:18 PM UTC
Issue is resolved and failed messages were successfully retried.
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 04:13 PM UTC
- Resolved
- May 06, 2026, 04:37 PM UTC
- Duration
- 23m
Timeline · 2 updates
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monitoring May 06, 2026, 04:13 PM UTC
We identified the root cause of the issue where guest names were displayed as ****** for some authorized users. The change causing the issue has been reverted, and guest names are now displaying correctly again. If you are experiencing this issue, please reload and refresh the page.
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resolved May 06, 2026, 04:37 PM UTC
The issue is now fully resolved. Mews is now operating as expected.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 10:35 AM UTC
- Resolved
- Apr 28, 2026, 12:49 PM UTC
- Duration
- 2h 13m
Timeline · 4 updates
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investigating Apr 28, 2026, 10:35 AM UTC
We are currently investigating reports of an issue affecting Mews. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
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monitoring Apr 28, 2026, 11:22 AM UTC
The team has resolved the issue, and we are closely monitoring the system to ensure stability.
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monitoring Apr 28, 2026, 12:37 PM UTC
We think the impact from the issue is over.
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resolved Apr 28, 2026, 12:49 PM UTC
System metrics remain healthy after the fix.
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 10:45 AM UTC
- Resolved
- Apr 27, 2026, 02:46 PM UTC
- Duration
- 4h 1m
Timeline · 2 updates
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investigating Apr 27, 2026, 10:45 AM UTC
We are currently investigating reports of an issue affecting Guest In House report. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
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resolved Apr 27, 2026, 02:46 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Read the full incident report →
- Detected by Pingoru
- Apr 26, 2026, 08:09 AM UTC
- Resolved
- Apr 26, 2026, 08:29 AM UTC
- Duration
- 20m
Affected: Mews POS
Timeline · 2 updates
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investigating Apr 26, 2026, 08:09 AM UTC
We have noticed a downgraded performance of the system for some Swedish customers. We are currently looking into it. Thank you for your patience.
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resolved Apr 26, 2026, 08:29 AM UTC
We have resolved the issue affecting some Swedish customers. The system is now operating as expected. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 12:12 PM UTC
- Resolved
- Apr 21, 2026, 02:58 PM UTC
- Duration
- 2h 46m
Affected: Mews Operations
Timeline · 4 updates
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investigating Apr 21, 2026, 12:09 PM UTC
we are aware of the fact that customers may be unable to change the dates on reservations. We are working to resolve the issue
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investigating Apr 21, 2026, 12:12 PM UTC
We are currently investigating reports of an issue affecting Mews. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
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monitoring Apr 21, 2026, 12:20 PM UTC
We have fixed the issue. Users should be able to change dates again on reservations in the reservations module of the PMS
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resolved Apr 21, 2026, 02:58 PM UTC
We've confirmed the impact from the issue is over.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 12:41 PM UTC
- Resolved
- May 05, 2026, 11:16 AM UTC
- Duration
- 14d 22h
Timeline · 3 updates
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identified Apr 20, 2026, 12:41 PM UTC
We are aware of connectivity issues affecting a small number of customers, related to an upstream networking incident with Microsoft and Cloudflare. This specifically relates to customers connecting from Reunion island. Our vendors are working with each other to remediate the issue.
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monitoring Apr 28, 2026, 03:42 PM UTC
The underlying connectivity issue causing high latency for our customers has been identified and fixed. We are monitoring for any further impact.
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resolved May 05, 2026, 11:16 AM UTC
We've observed this for a week after the fix and are happy this is now resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 10, 2026, 10:44 AM UTC
- Resolved
- Apr 10, 2026, 02:08 PM UTC
- Duration
- 3h 23m
Affected: Mews Events
Timeline · 3 updates
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identified Apr 10, 2026, 10:44 AM UTC
A recent change to the EMS booking engine is preventing new quotes from being created. We are reverting the booking engine to its previous stable version and update once that quote creation is functioning normally.
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monitoring Apr 10, 2026, 12:51 PM UTC
We reverted the app to its previous stable version and have confirmed that quote creation is functioning normally. We are continuing to monitor the service to ensure no further errors occur. We apologize for the disruption to your operations.
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resolved Apr 10, 2026, 02:08 PM UTC
We have confirmed the issue has been resolved. In case it persists, please refresh the application to apply the latest changes.
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 06:18 AM UTC
- Resolved
- Apr 09, 2026, 09:05 AM UTC
- Duration
- 2h 47m
Timeline · 4 updates
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 12:13 PM UTC
- Resolved
- Apr 03, 2026, 04:30 PM UTC
- Duration
- 2d 4h
Affected: Mews Guest Experience
Timeline · 3 updates
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identified Apr 01, 2026, 12:13 PM UTC
We identified issues inside Booking Engine where all products were displayed as available for Upsells. We're working on resolving the issue.
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monitoring Apr 01, 2026, 12:14 PM UTC
We've resolved the problem and are monitoring the situation.
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resolved Apr 03, 2026, 04:30 PM UTC
We think the impact from the issue is over.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 08:17 AM UTC
- Resolved
- Apr 01, 2026, 09:16 AM UTC
- Duration
- 58m
Affected: Mews Operations
Timeline · 3 updates
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identified Apr 01, 2026, 08:17 AM UTC
We are currently aware of an issue resulting in the incorrect application of the city tax in Barcelona. We are working on a resolution. We will provide a further update shortly.
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resolved Apr 01, 2026, 09:16 AM UTC
We have successfully identified and deployed a fix for the incorrect application of the city tax in Barcelona. Systems are now calculating the tax correctly, and normal operations have resumed. We apologize for any inconvenience caused.
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postmortem Apr 13, 2026, 01:28 PM UTC
**Problem** On April 1st during the morning, we identified that the city tax rates for Barcelona were not being correctly applied to reservations. The new tax rates, which were legally required to take effect from April 1st, had been configured in our system but had not yet been fully propagated to all services at the time reservations were being created. **Action** Our team was alerted to the issue through property reports and immediately began investigating. We expedited a system deployment to propagate the updated tax configuration and ran corrective processes to fix all reservations that had been created with the incorrect tax amounts. The issue was fully resolved and confirmed by affected properties within approximately one hour.
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 11:08 AM UTC
- Resolved
- Mar 25, 2026, 12:24 PM UTC
- Duration
- 1h 16m
Timeline · 2 updates
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identified Mar 25, 2026, 11:08 AM UTC
Our data processing infrastructure is running behind which is causing lagged data in Mews BI. No data has been lost and the system should be caught up in 1 hour.
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resolved Mar 25, 2026, 12:24 PM UTC
We confirmed the Mews BI data is being refreshed as expected.
Read the full incident report →
- Detected by Pingoru
- Mar 19, 2026, 09:09 AM UTC
- Resolved
- Mar 19, 2026, 11:09 AM UTC
- Duration
- 2h
Affected: Mews Business Intelligence
Timeline · 2 updates
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monitoring Mar 19, 2026, 09:09 AM UTC
Our data processing infrastructure is running behind which is causing data delays in Mews BI. No data has been lost . Data is expected to be refreshed in 1 hour
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resolved Mar 19, 2026, 11:09 AM UTC
All data in mews BI was refreshed.
Read the full incident report →
- Detected by Pingoru
- Mar 13, 2026, 09:38 AM UTC
- Resolved
- Mar 13, 2026, 11:43 AM UTC
- Duration
- 2h 5m
Affected: Mews POS
Timeline · 2 updates
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identified Mar 13, 2026, 09:38 AM UTC
Version 4.4.9 was published yesterday. Clients have reported failures (crashes) while opening an order for a table. We have halted the rollout to prevent new issues. Downgrade the version if you have received a new version by uninstalling and installing through store.
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resolved Mar 13, 2026, 11:43 AM UTC
Downgrade the version to 4.4.8 if you have received a new version by uninstalling and installing through store.
Read the full incident report →
