Mews incident

Timeout of reservation checkout with closed balanced feature in PMS

Mews experienced a minor incident on January 16, 2026 affecting Mews Operations, lasting 19m. The incident has been resolved; the full update timeline is below.

Started: Jan 16, 2026, 04:26 PM UTC
Resolved: Jan 16, 2026, 04:46 PM UTC
Duration: 19m
Detected by Pingoru: Jan 16, 2026, 04:26 PM UTC

Affected components

Mews Operations

Update timeline

investigating Jan 16, 2026, 04:26 PM UTC

We are currently investigating reports of an issue affecting Mews. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
resolved Jan 23, 2026, 01:20 PM UTC

We addressed an issue with checkout of reservations with closed balanced bill feature timing out for < 10 beta customers. Feature flag was reverted, and performance issues are being addressed