Mews incident
Timeout of reservation checkout with closed balanced feature in PMS
Resolved after 19 minutes, affecting Mews Operations, on January 16, 2026.
We addressed an issue with checkout of reservations with closed balanced bill feature timing out for < 10 beta customers. Feature flag was reverted, and performance issues are being addressed
Affected components
Update timeline
- investigating Jan 16, 2026, 04:26 PM UTC
We are currently investigating reports of an issue affecting Mews. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
- resolved Jan 23, 2026, 01:20 PM UTC
We addressed an issue with checkout of reservations with closed balanced bill feature timing out for < 10 beta customers. Feature flag was reverted, and performance issues are being addressed
Your product runs on more than Mews
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services