Meevo Salon Software Outage History

MeevoPay has released all funding for yesterday's transactions. The federal reserve is experiencing a delay in the posting of the funds for some banking institutions and this will likely result in a delay. This appears is impacting all integrated processing - MeevoPay, WorldPay, and CardConnect Federal reserve service status - https://www.frbservices.org/app/status/serviceStatus.do

We are receiving reports of a "Forbidden Status 403" error when attempting to message in Meevo Messenger using Textel. We are investigating the root cause and will update when we have identified the issue.

We are aware of an issue when trying to view the deposit details for the deposit on Monday 1/12. We have confirmed funding did go through successfully. Our teams are working to fix the data not showing in the MeevoXchange.

WorldPay announced that there is an incident intermittently affecting transaction authorizations on the Integrated Payments platform. Some transactions may be intermittently declined. Worldpay technical resources are working to identify and resolve the issue.

We are currently investigating reported latency in NA2 & NA1 clusters of Meevo. We appreciate your patience while we work to resolve this as soon as possible.

We are currently experiencing an issue affecting inbound and outbound calls. Our technical teams have been notified and are actively investigating the cause to resolve it as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work toward a resolution. In the interim, our email and chat channels remain available for support.

We are continuing to investigate this issue.

Our phone provider is currently working to restore full inbound and outbound calling functionality. We appreciate your patience and understanding and will provide additional updates as soon as they are available.

There is an incident which is causing a delay in Core Settlement for multiple Worldpay platforms. Worldpay technical resources are working to identify and resolve the issue. Please be aware this does not affect MeevoPay or CardConnect processing. We will add any updates as WorldPay provides them.

We’re currently experiencing a connection issue with our live chat. We apologize for the inconvenience and appreciate your patience while we work to resolve it.

We are currently investigating reported issues with processing using MeevoPay devices. We apologize for any disruptions this may cause. Please try using Hosted Page in the meantime as we have seen success with this. Thank you for your patience while we work on this.

Update from our payments partner: We are currently experiencing severely degraded performance for merchants. Our technical teams are actively working on urgently resolve this issue.

We are currently investigating an issue causing the MeevoXchange MeevoPay Deposit & Transactions tab not showing data for previous day. This is not affecting disbursement of deposits, these have gone out as expected today. Thank you for your patience while we look into this and we will keep you updated.

We are currently investigating an error accessing the Meevo Academy. We'll provide further updates as they become available. Thank you for your patience.

Our IT team is investigating an intermittent issue with our phone software, calls are not currently able to be completed at this time. We appreciate your patience while we work to get this resolved. If you need to contact support you can utilize live chat, Facebook, as well email via [email protected].

We are currently investigating an issue where MeevoPay deposits expected today (July 28) do not appear to include transactions from yesterday, July 27. Our team has escalated this with our partners and is actively working to gather more information. At this time, no action is required on your part. We will provide updates here as soon as they become available. We appreciate your patience and understanding.

We are currently investigating a potential delay in MeevoPay fund disbursements originally expected today, Wednesday July 23rd, for transactions from Tuesday, July 22nd. Our team is actively gathering information and working to process funds as quickly as possible. At this time, we do expect funding today, just slightly delayed compared to your usual timing. We will provide updates as soon as they become available. We apologize for any inconvenience and appreciate your patience.

Please be aware of any emails you receive claiming to be from Emma requesting that you sign in to your account to complete MFA/2FA. Logins to the application should only be done through your browser via www.myemma.com or your IT team's URL or a single sign-on process. Emma will not email you asking you to sign on. Emma is aware of the phishing attempts and monitoring the situation.

We are currently investigating this issue.