Meevo Salon Software incident
Partial Service Degradation — Meevo Load Issues and Online Booking Links
Resolved after 6 hours 9 minutes, affecting CA0 Server Performance and Access and NA0 Server Performance and Access and 1 more, on November 10, 2025.
We are currently investigating an issue affecting some Meevo clients where the application may be slow to load if the cluster is not included in the URL. This may also impact certain Online Booking links. Our engineering team has identified the behavior and is actively working to restore full performance. Clients who include their cluster in the URL (e.g., na0.meevo.com or ca0.meevo.com) should not be impacted. Workaround: For troubleshooting and faster loading, clients can log in using their cluster-specific URL. As a general rule: - Tenant numbers starting in 1 → https://na0.meevo.com/login/[Tenant] - Tenant numbers starting in 2 → https://na1.meevo.com/login/[Tenant] - Tenant numbers starting in 5 → https://na2.meevo.com/login/[Tenant] - Tenant numbers starting in 3 → https://ca0.meevo.com/login/[Tenant] Our team is actively working to resolve the underlying issue to restore normal URL routing behavior.
Affected components
Update timeline
- identified Nov 10, 2025, 10:35 PM UTC
We are currently investigating an issue affecting some Meevo clients where the application may be slow to load if the cluster is not included in the URL. This may also impact certain Online Booking links. Our engineering team has identified the behavior and is actively working to restore full performance. Clients who include their cluster in the URL (e.g., na0.meevo.com or ca0.meevo.com) should not be impacted. Workaround: For troubleshooting and faster loading, clients can log in using their cluster-specific URL. As a general rule: - Tenant numbers starting in 1 → https://na0.meevo.com/login/[Tenant] - Tenant numbers starting in 2 → https://na1.meevo.com/login/[Tenant] - Tenant numbers starting in 5 → https://na2.meevo.com/login/[Tenant] - Tenant numbers starting in 3 → https://ca0.meevo.com/login/[Tenant] Our team is actively working to resolve the underlying issue to restore normal URL routing behavior.
- resolved Nov 11, 2025, 01:32 PM UTC
This incident has been resolved.
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