Meevo Salon Software Outage History
Meevo Salon Software is up right nowPingoru has recorded 52 incidents for Meevo Salon Software: 14 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 2 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 12 of 720 (2%) |
| October 2026 | 3 | 23 of 588 (4%) |
Incidents, newest first
Notice July 23, 2025 MeevoPay: Possible Funding Delay 1h 40m MeevoPay
Started Jul 23, 2025, 01:23 PM UTC· resolved Jul 23, 2025, 03:03 PM UTC
- investigating Jul 23, 2025, 01:23 PM UTC
We are currently investigating a potential delay in MeevoPay fund disbursements originally expected today, Wednesday July 23rd, for transactions from Tuesday, July 22nd. Our team is actively gathering information and working to process funds as quickly as possible. At this time, we do expect funding today, just slightly delayed compared to your usual timing. We will provide updates as soon as they become available. We apologize for any inconvenience and appreciate your patience.
- resolved Jul 23, 2025, 03:03 PM UTC
This incident has been resolved.
Notice July 12, 2025 EMMA PHISHING ALERT 47d 1h EMMA/Meevo Marketing
Started Jul 12, 2025, 03:13 PM UTC· resolved Aug 28, 2025, 04:47 PM UTC
- investigating Jul 12, 2025, 03:13 PM UTC
Please be aware of any emails you receive claiming to be from Emma requesting that you sign in to your account to complete MFA/2FA. Logins to the application should only be done through your browser via www.myemma.com or your IT team's URL or a single sign-on process. Emma will not email you asking you to sign on. Emma is aware of the phishing attempts and monitoring the situation.
- resolved Aug 28, 2025, 04:47 PM UTC
This incident has been resolved.
Minor June 27, 2025 Important Note about AMEX Pending Charges 4d 20h Worldpay, MeevoPay, CardConnect
Started Jun 27, 2025, 06:53 PM UTC· resolved Jul 02, 2025, 03:32 PM UTC
- identified Jun 27, 2025, 06:53 PM UTC
We want to make you aware of an ongoing issue affecting some transactions processed through American Express (AMEX). Due to a limitation on AMEX’s end, pending charges may not reflect your business name as expected. This can cause confusion for clients or even increase the risk of chargebacks. Please know: • This issue has been identified and is actively being monitored by our payments partner. • If you’ve already set up the custom descriptor in your merchant profile, that is not the issue in this case — this issue is specific to AMEX’s display of pending transactions. • We’re continuing to push for updates and will keep you informed as soon as we learn more. We recommend printing a message to display at your front desk to help explain this to clients. We understand how frustrating this is, and we truly appreciate your patience. Please don’t hesitate to reach out if you have questions or need support.
- resolved Jul 02, 2025, 03:32 PM UTC
The issue of random numbers/letters appearing instead of the business name on AMEX charges should now be resolved. If you have any additional issues moving forward, please don't hesitate to contact us. Thank you and we apologize for the inconvenience.
Major June 25, 2025 WorldPay: Some Transactions May Decline 19h 14m Worldpay
Started Jun 25, 2025, 03:37 PM UTC· resolved Jun 26, 2025, 10:52 AM UTC
- identified Jun 25, 2025, 03:37 PM UTC
Our payment partner, Worldpay, is experiencing an issue that may cause some card transactions to be declined. They’ve identified the cause and are working to resolve it. No ETA yet, but we’ll share updates as soon as we have them. Thanks for your patience!
- identified Jun 25, 2025, 07:29 PM UTC
Update from WorldPay: Worldpay technical teams have identified an issue following a scheduled change. The change is scheduled to be reverted tonight during the scheduled maintenance window, and a final communication will be issued upon completion of the roll back.
- resolved Jun 26, 2025, 10:52 AM UTC
Final update from WorldPay: Worldpay technical teams reverted a change to restore service. Worldpay will continue to monitor the environment for stability.
Major June 19, 2025 Register Errors 2h 19m NA1 Server Performance and Access
Started Jun 19, 2025, 02:31 AM UTC· resolved Jun 19, 2025, 04:51 AM UTC
- investigating Jun 19, 2025, 02:31 AM UTC
We are currently investigating this issue.
- resolved Jun 19, 2025, 04:51 AM UTC
This incident has been resolved, please contact business support if you need any additional assistance.
Major June 12, 2025 Tippy Kiosk Outage 3h 17m Tippy
Started Jun 12, 2025, 07:52 PM UTC· resolved Jun 12, 2025, 11:09 PM UTC
- investigating Jun 12, 2025, 07:52 PM UTC
We are currently investigating an issue causing Tippy Kiosk checkouts to be unsuccessful. Thank you for your patience while this is investigated. In the meantime, you can disable Tippy by going to Meevo > Integration > Tippy and toggle the integration off so that you can check out clients without prompting Tippy or you can go to your tippy dashboard and get a QR code to process.
- identified Jun 12, 2025, 08:58 PM UTC
This area is currently being impacted by a broader global issue. We're actively monitoring the situation and will provide updates as more information becomes available.
- resolved Jun 12, 2025, 11:09 PM UTC
The issue affecting Tippy Kiosks has been resolved. If you temporarily disabled the Tippy integration as a workaround, you can re-enable it by navigating to Meevo > Integrations > Tippy and toggling the integration back on.
Major May 21, 2025 MeevoPay Fees & Funding 17h 29m MeevoPay
Started May 21, 2025, 08:42 PM UTC· resolved May 22, 2025, 02:11 PM UTC
- investigating May 21, 2025, 08:42 PM UTC
We’re investigating an issue affecting the assessment of some MeevoPay fees, which may impact the funding of deposits for some accounts. We apologize for any delays this may cause and thank you for your patience as we actively investigate the issue. If you need assistance, please contact Merchant Services at 973-402-8801, option 5.
- resolved May 22, 2025, 02:11 PM UTC
This has been resolved. Thank you again for your patience while we worked to resolve this. If you need any further assistance regarding this, please contact Merchant Services at 973-402-8801, option 5.
Major May 13, 2025 MeevoPay: Funding Delay 1d MeevoPay
Started May 13, 2025, 01:25 PM UTC· resolved May 14, 2025, 01:28 PM UTC
- investigating May 13, 2025, 01:25 PM UTC
We are currently investigating a potential delay in MeevoPay fund disbursements originally expected today, Tuesday May 13th, for transactions from Monday, May 12th. Our team is actively gathering information and working to process funds as quickly as possible. We will provide updates as soon as they become available. We apologize for any inconvenience and appreciate your patience.
- investigating May 13, 2025, 02:35 PM UTC
Update: Funding may be delayed a few hours. We will continue to provide updates as they come. Thank you for your patience!
- identified May 13, 2025, 06:07 PM UTC
Update: We’ve identified the transmission issue causing the MeevoPay funding delay and funds are expected by the next business day. We sincerely apologize for the inconvenience and appreciate your continued patience as we worked to resolve the issue.
- resolved May 14, 2025, 01:28 PM UTC
Resolved – The issue has been resolved. Disbursements for Monday’s delayed funds, as well as today's deposits for Tuesday's transactions, were processed today as expected. Please reach out to our Merchant Services team if you need further assistance - 973-402-9500 opt 5
Major April 21, 2025 MeevoPay: Hosted Page Processing Outage 8h 27m MeevoPay
Started Apr 21, 2025, 05:55 PM UTC· resolved Apr 22, 2025, 02:23 AM UTC
- investigating Apr 21, 2025, 05:55 PM UTC
Clients using the MeevoPay Hosted Page may experience delays or inability to complete transactions. We are working to identify and resolve the issue. Updates will be provided as information becomes available. We apologize for the inconvenience and thank you for your patience.
- monitoring Apr 21, 2025, 09:33 PM UTC
Impacted services have significantly recovered. We are continuing to monitor and will update when resolved.
- resolved Apr 22, 2025, 02:23 AM UTC
We have received word that all systems are now operational. We apologize for any inconvenience this disruption may have caused and sincerely thank you for your patience.
Minor April 10, 2025 MeevoPay: Slight Funding Delay 6h 30m MeevoPay
Started Apr 10, 2025, 02:54 PM UTC· resolved Apr 10, 2025, 09:25 PM UTC
- identified Apr 10, 2025, 02:54 PM UTC
We identified a delay in MeevoPay fund disbursements expected today, Thursday April 10th, for transactions from Wednesday April 9th. Our team expects funds to hit accounts today but some may experience a later deposit than expected. We apologize for any inconvenience and appreciate your patience. If you have questions or concerns on the delay, please reach out to our Merchant Services team by calling (973) 402-9500 OPT 5.
- resolved Apr 10, 2025, 09:25 PM UTC
This incident has been resolved.
Notice April 1, 2025 AMS1 - Tip not Prompting after software update 1d 20h MeevoPay
Started Apr 01, 2025, 07:12 PM UTC· resolved Apr 03, 2025, 04:10 PM UTC
- investigating Apr 01, 2025, 07:12 PM UTC
There is a known issue affecting AMS1 terminals. The most recent software update (version 1.115.5) is causing these devices to bypass the tip prompt which usually shows during checkout. In the meantime, you are able to manually apply the tips within the Register in Meevo. Select "Pay now," and the terminal will prompt for payment, including all line items as well as the tip combined. We appreciate your patience as we continue our investigation.
- identified Apr 02, 2025, 04:02 PM UTC
The impacted AMS1 terminals will be rolled back to the previous version tonight. Please keep your devices powered on and connected to internet overnight. To fix them on demand, you can go to Settings > Device Info > Software Version, and the previous software version (1.114.9) will be available for download.
- resolved Apr 03, 2025, 04:10 PM UTC
The AMS1 terminals' software has been rolled back to the previous version (1.114.9), which has fixed the tip prompt issue.
Minor March 4, 2025 NA2 - Intermittent Online Booking Performance Issues 1h 41m NA2 Server Performance and Access
Started Mar 04, 2025, 02:58 PM UTC· resolved Mar 04, 2025, 04:40 PM UTC
- investigating Mar 04, 2025, 02:58 PM UTC
We are aware that some businesses in the NA2 cluster are experiencing intermittent performance issues with online booking. Our IT and development teams are actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience while we work to restore full functionality.
- monitoring Mar 04, 2025, 03:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 04, 2025, 04:40 PM UTC
This incident has been resolved.
Critical February 11, 2025 Payment Processing Outage 45m Worldpay, MeevoPay, CardConnect
Started Feb 11, 2025, 01:45 PM UTC· resolved Feb 11, 2025, 02:31 PM UTC
- investigating Feb 11, 2025, 01:45 PM UTC
We are currently experiencing an outage with payment processing. We apologize for any inconvenience and thank you for your patience while we work to resolve this.
- resolved Feb 11, 2025, 02:31 PM UTC
This has been resolved. Thank you again for your patience while we worked to resolve this!
Minor January 15, 2025 MeevoPay Deposit Delays Notice 6h 16m MeevoPay
Started Jan 15, 2025, 07:17 PM UTC· resolved Jan 16, 2025, 01:33 AM UTC
- investigating Jan 15, 2025, 07:17 PM UTC
We are currently experiencing delays with MeevoPay deposits. Our Merchant Services team is actively investigating the issue and will provide updates as more information becomes available.
- resolved Jan 16, 2025, 01:33 AM UTC
We have identified the root cause of the issue and have implemented a fix. Thank you for your patience throughout this process. We are pleased to confirm that the issue has been resolved. Deposits from January 14, 2025, have been released and will be visible in your account on January 16, 2025.
Critical December 29, 2024 Worldpay - Outage 1h 25m Worldpay
Started Dec 29, 2024, 03:50 PM UTC· resolved Dec 29, 2024, 05:15 PM UTC
- investigating Dec 29, 2024, 03:50 PM UTC
We are currently investigating an issue processing via WorldPay
- investigating Dec 29, 2024, 04:49 PM UTC
There is an incident affecting transaction authorizations on the Integrated Payments Express & MercuryPay platforms. Worldpay technical resources continue to work to identify and resolve the issue
- resolved Dec 29, 2024, 05:15 PM UTC
Worldpay technical resources resolved an internal error to restore service. Worldpay will continue to monitor the environment for stability.
Major December 3, 2024 Meevo Offices: Phone Outage 33m Meevo Offices
Started Dec 03, 2024, 08:58 PM UTC· resolved Dec 03, 2024, 09:31 PM UTC
- investigating Dec 03, 2024, 08:58 PM UTC
We are currently experiencing technical difficulties with our phone system and are unable to accept inbound calls. You can reach us via live chat or by emailing [email protected], and we will assist as soon as possible. We apologize for the inconvenience and will communicate any updates as soon as possible.
- resolved Dec 03, 2024, 09:31 PM UTC
All teams should be coming back online for phone calls. We apologize for the inconvenience and are here to help!
Notice November 14, 2024 MeevoPay: Degraded Processing –
Started Nov 14, 2024, 02:00 PM UTC· resolved Nov 14, 2024, 02:00 PM UTC
- resolved Nov 14, 2024, 03:52 PM UTC
We experienced a short degradation in MeevoPay processing. If you experienced any issues processing earlier, please try again now as services should be restored. If you are still having trouble, please call Support at 973-402-8801 and we can troubleshoot. Thank you and we apologize for any inconvenience.