Meevo Salon Software Outage History

We are currently investigating an issue causing Tippy Kiosk checkouts to be unsuccessful. Thank you for your patience while this is investigated. In the meantime, you can disable Tippy by going to Meevo > Integration > Tippy and toggle the integration off so that you can check out clients without prompting Tippy or you can go to your tippy dashboard and get a QR code to process.

We’re investigating an issue affecting the assessment of some MeevoPay fees, which may impact the funding of deposits for some accounts. We apologize for any delays this may cause and thank you for your patience as we actively investigate the issue. If you need assistance, please contact Merchant Services at 973-402-8801, option 5.

We are currently investigating a potential delay in MeevoPay fund disbursements originally expected today, Tuesday May 13th, for transactions from Monday, May 12th. Our team is actively gathering information and working to process funds as quickly as possible. We will provide updates as soon as they become available. We apologize for any inconvenience and appreciate your patience.

Update: Funding may be delayed a few hours. We will continue to provide updates as they come. Thank you for your patience!

Clients using the MeevoPay Hosted Page may experience delays or inability to complete transactions. We are working to identify and resolve the issue. Updates will be provided as information becomes available. We apologize for the inconvenience and thank you for your patience.

There is a known issue affecting AMS1 terminals. The most recent software update (version 1.115.5) is causing these devices to bypass the tip prompt which usually shows during checkout. In the meantime, you are able to manually apply the tips within the Register in Meevo. Select "Pay now," and the terminal will prompt for payment, including all line items as well as the tip combined. We appreciate your patience as we continue our investigation.

We are aware that some businesses in the NA2 cluster are experiencing intermittent performance issues with online booking. Our IT and development teams are actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience while we work to restore full functionality.

We are currently experiencing an outage with payment processing. We apologize for any inconvenience and thank you for your patience while we work to resolve this.

We are currently experiencing delays with MeevoPay deposits. Our Merchant Services team is actively investigating the issue and will provide updates as more information becomes available.

We are currently investigating an issue processing via WorldPay

There is an incident affecting transaction authorizations on the Integrated Payments Express & MercuryPay platforms. Worldpay technical resources continue to work to identify and resolve the issue

We are currently experiencing technical difficulties with our phone system and are unable to accept inbound calls. You can reach us via live chat or by emailing [email protected], and we will assist as soon as possible. We apologize for the inconvenience and will communicate any updates as soon as possible.

All of our servers are currently operational. We are aware that some businesses are experiencing an error accessing Meevo this morning, "this site cannot be reached". We are investigating the root cause, possibly due to a Chrome update or localized ISP outages and will update as soon as we have more information.

There is a Comcast outage impacting Florida, New York, DC, and other areas. If you use Comcast/Xfinity as your internet service provider and are having issues accessing Meevo, please try accessing on mobile data and contact your ISP.

We are aware of an issue currently affecting some appointment notifications sending to clients incorrectly. Our team is currently investigating and we thank you for your patience while this is being worked on. If you wish to disable notifications until this is resolved, you can do so under Meevo > Business Settings > Notification Settings.