Meevo Salon Software incident
MeevoPay - 7/28 Deposits Missing 7/27 Transactions
Meevo Salon Software experienced a major incident on July 28, 2025 affecting MeevoPay, lasting 19h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2025, 05:22 PM UTC
We are currently investigating an issue where MeevoPay deposits expected today (July 28) do not appear to include transactions from yesterday, July 27. Our team has escalated this with our partners and is actively working to gather more information. At this time, no action is required on your part. We will provide updates here as soon as they become available. We appreciate your patience and understanding.
- monitoring Jul 29, 2025, 12:39 PM UTC
Deposits for transactions from Sunday, July 27, and Monday, July 28, have been sent as of today, July 29. We will keep this announcement active until we receive confirmation that all deposits have been received by our clients. Thank you for your patience and understanding. We apologize for any inconvenience this may have caused.
- resolved Jul 29, 2025, 12:41 PM UTC
This has been resolved. Deposits received today will include yesterday and Sunday's transactions. We appreciate your patience while we worked to resolve this. If you need further assistance, our Merchant Services team can be reached at (973) 402-9500 opt 5, thank you!