Meevo Salon Software experienced a major incident on August 5, 2025 affecting Meevo Offices, lasting 19h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2025, 04:11 PM UTC
Our IT team is investigating an intermittent issue with our phone software, calls are not currently able to be completed at this time. We appreciate your patience while we work to get this resolved. If you need to contact support you can utilize live chat, Facebook, as well email via [email protected].
- identified Aug 05, 2025, 08:18 PM UTC
Our phone partner has identified the issue and is working towards a fix. We appreciate your patience and we'll update once more when fully resolved.
- monitoring Aug 05, 2025, 10:44 PM UTC
A fix has been implemented, and initial testing is showing positive results. We’ve now moved into the monitoring phase to ensure stability.
- resolved Aug 06, 2025, 12:09 PM UTC
This incident has been resolved.