Meevo Salon Software experienced a major incident on December 2, 2025 affecting Worldpay, lasting 6h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Worldpay
Update timeline
- investigating Dec 02, 2025, 01:44 PM UTC
WorldPay announced that there is an incident intermittently affecting transaction authorizations on the Integrated Payments platform. Some transactions may be intermittently declined. Worldpay technical resources are working to identify and resolve the issue.
- identified Dec 02, 2025, 05:05 PM UTC
Worldpay technical teams have identified an internal network issue and are continuing to work to restore connectivity.
- resolved Dec 02, 2025, 07:54 PM UTC
Worldpay technical teams resolved an internal network issue to restore service. Worldpay will continue to monitor the environment for stability.