Medius experienced a minor incident on April 3, 2026 affecting Data Platform (EU), lasting 3d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 03, 2026, 11:56 AM UTC
We are currently experiencing intermittent performance issues affecting report generation and data retrieval in the European region. Customers in this region may encounter delays or timeouts when accessing reports. Our team is actively investigating and working to resolve the issue as quickly as possible. We will provide updates as more information becomes available.
- identified Apr 03, 2026, 03:23 PM UTC
We are currently experiencing performance issues with report data retrieval in our application in Europe. This is caused by degraded performance of the Azure Databricks SQL Warehouse. Our team is actively working with the Databricks support team to investigate and resolve the issue. We will provide updates as soon as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.
- resolved Apr 07, 2026, 11:05 AM UTC
This incident has been resolved.