Medius incident

Cloud32 - Potential performance degradation

Medius is currently experiencing a minor incident affecting Cloud32, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 10, 2026, 12:52 PM UTC
Resolved
Ongoing
Duration
● 1h 42m
Detected by Pingoru
Jun 10, 2026, 12:52 PM UTC

Affected components

Cloud32

Update timeline

  1. investigating Jun 10, 2026, 12:52 PM UTC

    We are experiencing issues on Cloud 32 affecting some users in specific regions. Users may see errors such as "Could not load home page gadget data" or "Something went wrong" when opening invoices, loading the home page, or saving comments. The issue is caused by a recent platform update that removed support for certain regional timezone configurations. Our team has identified the root cause and is working on a fix. Not all users are affected.

  2. investigating Jun 10, 2026, 12:52 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 10, 2026, 12:53 PM UTC

    The issue has been identified and a fix is being implemented.