Medius is currently experiencing a minor incident affecting Cloud02 and Cloud10 and 1 more component, which began 3d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2026, 07:15 AM UTC
We are currently experiencing an issue affecting the delivery of summary notification emails. Our team is actively investigating. The following notification types may be impacted: • New task notifications — alerts when a document or task is assigned to a user's inbox • Document in inbox reminders — alerts for documents that have been pending beyond a configured number of days • Imminent due date reminders — alerts for invoices approaching their payment due date • Past invoice date reminders — alerts for invoices overdue for processing based on their invoice date • Overdue goods receipt reminders — alerts for purchase orders where goods have not been confirmed received past the expected delivery date We recommend checking your inbox directly in Medius in the meantime. We will provide further updates as our investigation progresses.
- investigating Jul 17, 2026, 12:50 PM UTC
Our team continues to investigate the issue affecting summary notification email delivery. No additional impact has been identified beyond what was reported at 07:15 UTC.
- investigating Jul 20, 2026, 09:04 AM UTC
We have identified the root cause and a fix is being deployed progressively across our environments. ✅ Resolved — cloud02, cloud10, cloud20: Notification emails are resuming as of this morning. 🔄 In progress — cloud17, cloud30, cloud34: Fix is planned for today. Notification emails are expected to resume later today. ⏳ Remaining environments: Fix is planned for tomorrow. We will confirm once deployed. We will post a final update once all environments have been resolved. Thank you for your patience.